Medical Assistant Customer Service

Maria Martinez

**** *** ***** **. #** San Diego, CA. 92154

Home 619-***-**** Cell 619-***-****

*****.***********@*******.***

Career Objective

Seeking a position as a medical assistant where I can utilize my previous work experienced and education

in order to provide high quality, passionate healthcare to families.

Skills and Qualifications

---Bilingual (Spanish) ---Medical Terminology ---Epic/E-Clinical/Next Gen --CPR

---Instrument Sterilization ---Phlebotomy ---EMR Trained ---Patient Education

---Cash Handling ---Taking EKG’S ---Injections --Excel --Word

---Multi-Phone Lines ---Auto Clave ---Customer Service --Microsoft

Professional Experience

Data Entry St. Paul’s Village (5/2014-7/2014)

Medical Office Assistant (12/2013-05/2014)

Hanger ( Clinic) (Chula Vista, CA)

• Check in patients, Take co-pays, Insurance verification, Schedule appointments, Enter

appropriate demographics, Confirm appointments, Referral coordinator, Multi-phone

lines, Schedule appointments, Operated fax machine and copier, Access medical records

and responsible for the smooth daily functioning of the office.

Medical Assistant (7/2013-12/2013)

Planned Parenthood (Clinic) (Chula Vista, CA)

•Back office duties included taking vitals signs, HIV testing, GC/CT testing, Injections, Blood

draws, Assisting NP’s and PA’s with exams, Assist with biopsy’s, Pregnancy Tests, Birth control

options, Sterilization and Vasectomy counseling, Instrument sterilization using the auto clave,

Checking in patients, Detail oriented, Perform clerical duties, Took co-pays, Insurance

verification, Schedule appointments, Confirm appointments, Called in Rx for patients, Access

patient records and review pt’s demographics.

Front Office Assistant (5/2013-6/2013)

Rady Children’s Hospital (ophthalmology Department) (San Diego, CA)

• Check in Patients, Review pt’s demographics, Take co-pays, Insurance verification, Referral

authorization,Multi-phone lines, Schedule appointments, Faxing, Making copies, Call in rx’s to

the pharmacy, Confirm appointments, and schedule surgery appointments with the appropriate

doctor, Access patient records and attend to patients needs.

Sitter (2/2013-5/2013)

Rady Children’s Hospital (Critical Care) (San Diego, CA)

• Took care of the children and made sure they do not remove their IV’s, weighed diapers, and did

some charting.

Medical Assistant (1/2012-6/2012)

Medical Resources (Internal Medicine) (San Diego, CA)

• Vital signs, Injections, Blood draws, Assisted NP’s and PA’s with exams, Sent out specimens to

the appropriate lab, Charting, and faxed over RX’s to the pharmacy.

Reproductive Health Assistant (9/2008- 6/2011)

Planned Parenthood (Chula Vista, CA.)

• Schedule appointments, Answer phones, Verify Insurance and responsible for managing the front

desk.

• Assisted NP and PA team in ensuring optimal patient care and smooth daily functioning of the

office. Reacted calmly and effectively in emergency situations and added the personal, caring

touch that immediately put patients at ease. Gave injections and did blood draws.

• Supervised all training performance, and development for new employees, ensure the cleanliness,

sanitation and maintenance of all exam rooms and equipment.

Medical Assistant (1/2008- 9/2008) (Family Practice)

Primary Healthcare Of Coronado (Coronado, CA.)

• Strong ability to communicate effectively and clearly both written and oral communication with

patients. Detail oriented and well organized. Processed accurately patient demographics.

• Returned patient and pharmacy calls in a timely manner. Assisted patients with preparation for

examinations. Perform procedures as ordered by provider, including EKG’S, audiogram,

nebulizer treatments, injections, venipuncture, and urinalysis. Work well with little to no

supervision.

Medical Assistant (9/2007- 10/2007) (Family Practice)

Marcos Borrero MD. (San Diego, CA.)

• Document medical concerns and purpose of visit. Perform clerical duties such as filing,

recording lab results, entering patient demographics.

• Taking vital signs, weighing and measuring pediatric patients and giving immunizations,

checking in patients with EMR.

Education

Medical Assistant (Diploma) High School Diploma (9/1993- 6/1995)

United Education Institute (2/2007- 10/2007) Victoria Summit (San Ysidro, CA.)

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