Customer Service Representative

Paula E. Leonard

**** ***** **

Bastrop, Texas **602

512-***-****

CAREER GOAL

To obtain a challenging and responsible position which allows the opportunity to utilize my

training and work experience towards productivity and promotional growth.

EDUCATION

Jackie Nell Secretarial School – Austin, Texas

Secretarial Certification - 9/1985 -5/1986

Bastrop High School – Bastrop, Texas

High School Diploma- 5/1985

EXPERIENCE

3/10 - 4/11 Mail Clerk; IRS, Austin, TX.

Received tax returns, and other form related mail. Worked along with team members, which I

was responsible for assuring tax returns and monies were processed, and distributed to correct

departments.

6/07 – 1/09 Customer Service Representative; Sears Holdings, Round Rock, TX.

Utilized negotiation skills to promote company product sales. Secured payments; provided

customer support and client satisfaction by acting as a liaison between customers and supporting

departments. Provided problem resolution techniques, scheduled and authenticated

appointments to complete daily data input. Trained new employees on laws, policy, procedures

and how to be productive in sales.

6/95 - 11/06 Production Operator; Abbott Laboratories, Pflugerville, TX.

Produced medical supplies for hospitals and medical facilities, maintaining a safe working

environment and a quality product. Facilitated and communicated mechanical productivity by

monitoring timelines, completing reports for daily data logs, and collaborating with technical

support for problem resolutions regarding mechanical malfunctions. Attended weekly meetings

for updates and implementation; trained new employees on laws, policy, procedures, productivity

and safety.

1/90 - 10/94 Customer Service Representative; MCI, Austin, TX.

Provided support to clients. Acted as a liaison between customers and supporting departments

using problem solving skills. Scheduled and confirmed appointments; completed data input;

promoted product sales and customer satisfaction using negotiating skills; secured payments; and

trained new employees on laws, policy, and procedures.

Skills

Copier* Fax*Internet*Microsoft Office (Word, Power Point, Excel)*Ten-key* Typing

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