Customer Service Sales

Human Resources ( DEVELOPMENT & Sales ( Embassy management

CAREER SUMMARY

Performance-driven professional with expansive experience in Human

Resources; recruitment and hiring. Demonstrated strong marketing, sales

management, and business development. Continuously promoted into lead

roles for delivering results and managing performances that exceeded

expectations under challenging circumstances. Successfully spearheaded

process improvement by identifying and correcting operating inefficiencies

in budgets and schedules without sacrificing quality. Versed in

International Protocol and Diplomatic operations and Embassy Management.

Superior sales record for Macys in the Northeast USA above other markets.

Core Competencies

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. Proven success managing high-performance interdisciplinary teams and

building effective internal coalitions as well as strategic alliances

with external business partners to grow the business.

. Ability to operate on the diplomatic area with protocol management and

operation of an embassy.

. Bilingual, Highly organized and flexible, Planning, Teamwork, Giving

Feedback, Outstanding Customer Service, Self-Motivated, Energy Level,

Multi-tasking, Resolving Conflict,

Professional Background

2010-April 2014 MACY'S Woodbridge, NJ.

Bridal Marketing Consultant

. Assist engaged couples with all the aspects of the registry

process; organizing a guest list; coaching and recommendations

products and features in Macy's inventory. Highest grossing sales

for Macys in the Northeast USA. Number 4 Sales record for the USA.

. Provide the best customer service to meet exact needs to couples

and their guests.

2006-2008 Campos-L pez & Asociados. Dominican

Republic

Sales Manager

. Developed a business plan and sales strategy for the market that

ensures attainment of company sales goals and profitability.

. Assisted Account Executives in preparation of proposals and

presentations.

. Provided timely feedback to senior management regarding

performance.

2005-2006 Marmol & Estilos Dominican Republic

Sales Manager

. Initiated and coordinated development of action plans to penetrate

new markets.

. Maintained accurate records of all pricings, sales, and activity

reports submitted by Account Executives.

. Prepared action plans by individuals as well as by team for

effective search of sales leads and prospects.

2000-2005. Embassy of Venezuela Dominican

Republic

Administrator

. Assists office staff in maintaining files and databases

. Prepares reports, presentations, memorandums, proposals and

correspondence

. Assigns jobs and duties to office staff as needed

. Monitors office operations

. Manages staff schedules

. Tracks office supply inventory and approves supply orders

. Assists in the preparation of department budgets and expenses

. Supervises all administrative personnel

1998-2000 Instituto Nacional del Az car (INAZUCAR)

Dominican Republic

Human Resources Manager

. Recruiting and staffing

. Organizational departmental planning

. Performance Management and improvement systems

. Organization development

. Employment and compliance to regulatory concerns regarding

employees

. Employee orientation, development, needs assessment, and training

. Policy development and documentation

. Employee relations

. Compensation and benefits administration

. Employee safety, welfare, wellness and health

. Charitable Management

. Employee services and counseling

Education

1998. Universidad de la Tercera Edad Santo Domingo,

Dominican Republic

Post Graduate Diploma - Masters in Human Resources

1993. Universidad Cat lica Santo Domingo

Dominican Republic

Bachelor's Degree in Tourism Services

COURSES AND SEMINARS

. 2009 - Indian River State College Port.

St. Lucie, FL

English as a Second Language (ESL).

. 2006 - Guernica Art Gallery Dominican Republic

Development of the artistic vanguard

. 1992 - Universidad Cat lica Santo Domingo

Dominican Republic

IIStudent Seminar Tourism 92

. 1992 - Consultores Tur sticos Asociados, S.A. National

Dominican Republic

Seminar on Tourism Development Strategy

. 1990 - Central Bank of Santo Domingo.. Dominican

Republic

III National Tourism Convention

. 1988 - Universidad Sim n Bol var Venezuela

V National Tourism Forum

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