Customer Service Technician

A proven, dedicated professional with the ability to multi-task and learn new

processes and procedures with limited training required; excellent customer service

and interpersonal skills are a key asset with the ability to interact in high

intensity environments with ease.

CERTIFICATION SUMMARY

Certified in Conflict Resolution Communications

Certified Environmental Services Technician

Certified Food Safety Handler

WORK EXPERIENCE

Pilot Travel Center

2013- Currently employed

Cashier/Customer Agent

Perform daily operations related to front end services

Perform specific duties for the inventory control

Review spreadsheets and packing slips

Reconcile cash drawer and overflow receipts daily

Responsible for stocking, prep work and monitoring safety requirements for the 1st

shift

Responsible for coordinating with other team members bi-weekly maintenance of the

equipment in the main service area

Provided excellent customer service to all customers daily

Connextions

Aug - Oct 2013

Answer Calls

Amazing multi-tasking skills

SKILLS SUMMARY

Excellent customer service, interpersonal skills and fast learner

Expertise with CPR training, food safety handling

Christian based background

Team Leadership & Support

Excellent communication and negotiating skills

Attention to Detail

Time Management Skills

EDUCATION

El Centro Community

Dallas, TX

Marketing/ Advertising

AFFILIATIONS

Volunteer with Young Urban League Guild

Volunteer at South Oak Cliff - Go Center- Career

Development Center

Cheer Captain - SOC 2012-2013

Courtney Callicutt

710 Grambling Dr. Dallas, Texas 75241 214-***-****

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