Customer Service Human Resources

Walter J. Donne

** ********** **** ********* ** 06825

*******@*****.*** 203-***-**** (HOME) 203-***-**** (CELL)

Human Resources Consultant

*/**- *******

The HR Package

Managed the Human Resources functions: Organizational Effectives, Training,

Recruitment, Performance Development, Compensation and Benefits, Labor

Relations for small business.

. Administered cost-effective compensation and benefit programs that

supported company's cost and performance expectations, while applying

market-based pay and pay-for-performance.

. Help Recruited human capital by sourcing candidates, including using

social media, interviewing, testing, and assisted in the selection

process

Interpreted and provided HR policies and resolved complex ER

issues.

Human Resources Manager

06/09-01/12

Lex Products-Shelton CT

Provided strategic and operational direction to department managers, and

provided leadership to the senior team in strategic human resources

planning and policy, process, and systems development. Directed

organizational development and staffing. Conducted ADP payroll processing;

audited and evaluating employee data and pay records in accordance with

prescribed standards to ensure an accurate and timely payroll .In charge of

employee relations in both Connecticut locations and one in California.

. Managed the end to end annual renewal process for all benefits, making

recommendations on plan design developed and traced project timelines

and deliverables.

. Conducting annual performance reviews and evaluations of all employees

. Represented company in OFCCP and OSHA audits, which occurred

simultaneously, to satisfactory conclusions.

. Instituted safety committee and oversaw OSHA Health and Safety Audit

. In charge of ADP Workforce Now including the payroll module and have,

extensive reporting responsibilities.

Human Resources Manager 06/2005-06/2009

Autant New York, N.Y

Assisted companies with employment regulations/compliance support, human

capital planning, Affirmative Action Plans, HR program/policy audits,

workforce trends, best practice reporting and human capital metrics, and

workforce management consulting focused on strengthening the client's

strategic and operating business performance and maximizing employee

productivity.

. Supported the Merger & Acquisition of Hersam Acorn a community

paper that tripled the size of the company with over fourteen

offices in three states

. Worked in NYC with Local three representing Mass Electric to

ensure integration of the union foreman and the company engineers

. Supported Unger Global recruiting domestically and globally in

Shanghai China

. Recruited for Mass Electric for both experienced and college

engineers including attending college career fairs

Human Resource Manager

04/01-05/05

Home Depot - NYC District

Played a key role in establishing a customer service culture by driving the

effective execution of HR processes. Responsible for the planning and

delivery of processes for talent management, performance management, and

associate engagement, with the goal of developing a workforce that achieves

excellence in driving business results, customer service, and Company

Values. Provided coaching and advisement to district/regional leaders,

store leaders, and Associate Support Department Supervisors.

. Held strategic planning, management, and oversight responsibility

for directing recruitment and selection, training and development,

benefits administration, and performance management within a 400-

employee store with annual revenues of $137M

Education and Credentials

MBA in Finance

FAIRFIELD UNIVERSITY, Fairfield, CT

BA in Accounting / Labor Relations CAPITAL UNIVERSITY, Columbus,

OH

Senior Professional in Human Resources (SPHR)

Certified Employee Benefits Specialist (CEBS)

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