Manager Technician

Joseph Crothers

***** ********** ***

Apt ****

Lutz, Fl 33559

Email: ******.********@*****.***

Phone: 770-***-****

Summary

Energetic, responsible and detail-oriented professional. With over ten

years experience in computer hardware and software system support, and

Network Infrastructure over WLAN. Excellent interpersonal, oral, and

written communication skills. Able to work independently or as a member of

a team. is Seeking a position in the Information Technology field.

Security Clearance

Secret-Active

Technical Skills

Software experience: MCSE Window Server Infrastructure, MSCA Windows

Server 2012Windows Vista and XP Professional, Symantec Client, Form Flow,

Windows Office 2003, Remedy, Active Directory, Windows Server 2007, HP

digital sender software, and Anacom Supervisor, SMS server Q-Tip and

Retina.

Hardware experience: 2.4m fly away satellite dish, SDM-300A modem,

Promina/IDNX, CYZ10, Taclane, STE, Call Manager, Dell 1950 Servers, HP

Proliant DL1000 power vault, Promina 800, Kiv 19, Dell 3048 Switches,

Cisco 3750 Switches, Fiber transceivers, work stations, laptops and

Category 5 network cable.

Certifications

CompTIA Security+ Certification

MCSA Windows Server 2012

MCSE Server Infrastructure 2012

Experience

02/2011-7/13

Network Controller, Kuwait

Five Rivers/QIVLIQ (Sub Contractor to ITT)

ITT Systems (TAC-SWAACAA), 54th Sig Bn RNOSC, Kuwait Currently working in

the 54th SIG BN RNOSC which supports military installations and Forward

Operating Bases located in the country of Kuwait, Qatar, and Saudi Arabia.

Responsible for assisting site technicians in troubleshooting and

maintaining telecommunication connectivity to include SATCOM, voice

switching, Promina and ATM multiplexers, VTC equipment, and routers and

servers. Additional duties include documenting outages on Remedy program

and managing site outages to 54th Sig BN units; creating, tracking and

monitoring Authorized Service Interruptions (ASI), Network Tasking Orders

(NTO) and preparing briefings to company and battalion level echelons.

Additionally, provides support to the Systems Administrators by reviewing

and managing Remedy Account requests from Kuwait users and assisting with

all other Systems related trouble tickets. Assumes duties of the Watch

Officer in their absence.

10/2005-12/2010

Network Systems Analyst, Iraq

Multi Media Communications Systems Technician

Network Systems Analyst

Complete support of medium sized multimedia communication systems. I am

responsible for an independent node on the DOA network, from the satellite

link to the end user. Services include LAN, VOIP, and VTC/SVTC's. My

duty is to operate, maintain and upgraded all equipment included in the

package.

I log transmission statistics on a continuing basis, perform scheduled peak

and polls, and make adjustments in satellite positing, and modem

configuration, in coordination with our carrier and distant end. I

coordinated moved and installed a 2.4m fly away dish, redirected the dish

and conduct peak and polls in coordination with our carrier and distant

end. I was also responsible for daily OTARs and performed monthly key

reload.

Upgrades included replacing the Exchange Server, Domain Controller and

Power Vault. Administered AD, security Groups, and Distribution Groups I

configured and replaced several switches, including the core switch. I

reused two of the older servers to add a Tool Box server to act as the WUS

server.

I was responsible for the configuration and security of all servers and

work stations, perform monthly STAT and Retina scans, report and fixed all

vulnerabilities. I performed scheduled updates and configured Taclane's

for SIPRnet and SVTC's.

I relocated the site two times during my time in Iraq to include all

systems, satellite dish and wiring.

9/2004 - 10/2005

Rhein Main AFB, Frankfurt Germany

Network Technician, Lead Technician

Lead Technician, responsible for all Network Control Center Operations

. Help desk support

. Answer trouble calls for a client base of over 1500 users

. Provide troubleshooting network connectivity, locked user

accounts, program installation, e-mail troubles and all other

software and hardware related issues

. Record data collected from phone calls into the Remedy database

and assign trouble tickets to the corresponding group

. Network support

. Windows 2000/2003 server environment to support over 1000

workstations base wide

. Create user accounts in user manager on the primary domain

controller

. Create email accounts on Exchange 2003 server

. Create and support RAS accounts for remote logins

. Installation and support of VPN clients

. Management of Cisco VPN concentrator

. Install Switches

. Install network printers on Windows 2000 print server

. Trouble shoot network connectivity problems base wide

. Installation and configuration of Back Up Servers

. Hardware Support

. Installation of Network Hardware

. Building of work stations

. Category 5 standard and cross over network cabling

. Basic hardware replacement on workstations, servers and switches

. Peripheral set up and configuration to include Common Access

Card configuration, local printers, and scanners

. Administrative/Organizational Support

. Developed, intensive training program for Workgroup

Managers/Functional System Administrators. (First level support

technicians)

. Produce routine computer compliance report

. Act as liaison to the NOSC to coordinate special requirements

. Information Assurance

. Monitor network for adherence to Time Compliant Network Orders

(TCNOs)

. Report non-compliant computers

. Assist Workgroup Managers remedy non-compliant machines

2003 - 9/2004 ITT Industries Inc Baghdad, Iraq

Help Desk Lead, Office Supervisor

. Help Desk Lead, and Office Supervisor for the Iraq Survey Group in a

stressful environment. Developed Office protocol, and Standard

Operating Procedures for documenting and completing all trouble

tickets. Developed all Forms necessary to ensure a clear audit trail

of work requests, as well as developed an Access Data Base for

tracking Work Requests, User Accounts, and population of Computers on

the Network.

. Utilized the Remedy Response System for intra theater work requests.

. Provided desktop and IA support to over 600 users for the Iraq Survey

Group. Support included both the ANIPRNet and the ASIPRNet computers

. Developed, and implemented Base Line Procedures for Computers on the

Network.

. Installed and maintained Windows 2000 Professional, XP Professional

Operating Systems.

. Assisted in the installation of vulnerability patches by installing

SUS (System Update Server).

. Assisted in implementing new LAN from installing Cat 5 cable to

configuring servers with DHCP and DNS.

. Trouble shot signal disruptions on the Promina, and performed crypto

load updates.

. Trouble shot, and assisted in the configuration of switches and

routers.

1999 - 2003

Mission Life

. Diagnosed and repaired damaged Pentium 1,2 and 3 computers systems for

a non profit organization for shipping to Africa

. Installed Windows 98,2000 and XP Operating Systems

. Coordinated shipping of equipment

. Developed Access Database for inventories

. Developed Standard Operating Policies

Additional Experience

1987 - 1994

Facilities Manager, MWR

. Managed several facilities for the Army MWR program.

. Supervised, established job descriptions, and evaluated as many as 65

employees at two facilities.

. Established various training programs, and coordinated formal training

for employees.

. Responsible for all programming within the facilities, and in

coordinated major events with other facilities.

. Developed 5 year planning, and Annual Operating Budget.

. Responsible for the execution of the Budget. The largest budget

managed was in excess of 2 million dollars. In this instance, lowered

the cost of goods from 55% of total revenue, down to the targeted 40%

within a three month time frame.

. Automated daily paperwork to include: Management Information System,

Labor Cost Sheets, Inventory Control sheets, and Daily Variance

Reports.

Completed the following intensive training schools:

. USAREUR Club Management Course (CMC 89-2)

. Business Management Training II

. Community and Family Support Management Course

1994 - 2003

Production Supervisor, SLS Gmbh

. Worked for a technologically advanced Plastics production company as

Production Manager.

. Performed both mechanical, and software maintenance on extrusion

machines.

Language Skills

. Fluent in spoken German. I can also read in German, but have some

difficulty writing.

Contact this candidate