Customer Service Representative

Vanessa Pearson

Customer Service Representative - BONFE PLUMBING AND HEATINGSt

PaulMinnesotaUnited States

Minneapolis, MN

*******.***********@*****.*** - 651-***-****

WORK EXPERIENCE

Customer Service Representative

BONFE PLUMBING AND HEATINGSt PaulMinnesotaUnited States - September 2011 to Present

Confer with customers by telephone or in person to provide information about products or services, take or

enter orders, cancel accounts, or obtain details of complaints.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments,

as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Refer unresolved customer grievances to designated departments for further investigation.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned

adjustments.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise,

refunding money, or adjusting bills.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices

for returned goods.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using

computers.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to

prevent future problems.

Barista

STARBUCKSEaganMinnesota (MN)United States - May 2011 to September 2011

Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

• Clean or sanitize work areas, utensils, or equipment.

• Describe menu items to customers or suggest products that might appeal to them.

• Order, receive, or stock supplies or retail products.

• Provide customers with product details, such as coffee blend or preparation descriptions.

• Receive and process customer payments.

• Take customer orders and convey them to other employees for preparation.

• Demonstrate the use of retail equipment, such as espresso machines.

• Prepare or serve menu items, such as sandwiches or salads.

• Set up or restock product displays.

Deli Shift Supervisor

VALLEY NATURAL FOOD - October 2008 to May 2011

Provide customer service by greeting and assisting customers, and responding to customer inquiries and

complaints.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in

performing services for customers.

• Inventory stock and reorder when inventory drops to a specified level.

• Instruct staff on how to handle difficult and complicated sales.

• Assign employees to specific duties.

• Enforce safety, health, and security rules.

• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling

merchandise.

• Establish and implement policies, goals, objectives, and procedures for their department.

• Estimate consumer demand and determine the types and amounts of goods to be sold.

• Made multiple drinks and food made to order

Sales Associate/Baker

GREAT HARVEST BREAD - April 2006 to October 2008

Greet customers and ascertain what each customer wants or needs.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Answer questions regarding the store and its merchandise.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security

practices.

• Place special orders or call other stores to find desired items.

• Prepare merchandise for purchase or rental.

• Clean shelves, counters, and tables.

• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons,

and vouchers, balancing cash drawers, and making deposits.

• Bag or package purchases, and wrap gifts.

EDUCATION

diploma in Generals

North Central University - Minneapolis, MN

2007 to 2008

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