Customer Service Insurance

DANIEL J. POPOWSKI

**** ******* ** • Sartell, MN 56377

PHONE 320-***-**** • E-MAIL **********@*****.***

OBJECTIVE:

To secure a position in Drug Safety, Pharmacovigilance.

SUMMARY STATEMENT:

Have valuable experience and knowledge from 6 years of pharmacy school and over 3 years of

employment providing clinical pharmaceutical services for a wide range of demographics, working with

patients, medical staff, and third-party insurance administrators to ensure drug safety.

Have an advanced understanding of pharmaceutical, medical and scientific terminology.

Skilled at working in a high-volume, fast-paced customer service environment with the need to multi-task

and problem solve in order to manage timelines and meet client deadlines.

Strong customer service communication skills; working with people in-person, telephone, and with

written correspondence.

Excellent with computers and managing multiple customer databases with skill set useful for organizing

and processing medical information.

EDUCATION:

North Dakota State University 2002 - 2008 Fargo, ND

*Doctorate of Pharmacy (Pharm.D.)

*Bachelor of Science (B.S.) in Pharmaceutical Sciences

Cum Laude- Doctoral Graduation Honors

Dean’s List 6 semesters

PROFESSIONAL EXPERIENCE:

Cub Foods Pharmacy/ Buffalo, MN

Graduate Pharmacy Intern, Technician 2011-2014

Communicate with providers, nurses, patients, third-party representatives and the pharmacy team to help

resolve prescription drug problems and safety issues. Organize medical documents and prioritize the

urgency of requests and inquiries.

Personally address or triage prescription and over-the-counter drug safety questions while maintaining

medical records on multiple computer screens and databases. Document all adverse drug reactions,

contact appropriate parties, and provide consultation to patients.

Uphold high standards for healthcare services needed to process, fill, and dispense over 200 new

prescriptions per day in a detail orientated fast paced environment.

Submit insurance claims, working with private and public insurance health plans to ensure eligibility,

determine co-payments, and resolve coverage denials and prior authorization requests.

Schedule patient appointments, immunizations, and consultations. Assist in processing and documenting

over 1,000 influenza vaccinations a year. Provide aid in proper completion of vaccination encounter

forms.

PROFESSIONAL EXPERIENCE:

Walgreen’s Pharmacy/ Palm Springs, CA

Graduate Pharmacy Intern, Technician 2008-2010

Provide counsel on how to take medications, adverse reactions, and drug interactions. Provide tips on

how to minimize side effects while maximizing benefits, and follow up with customers.

Support health and wellness services related to prescription and over-the-counter medications, including;

filling, dispensing and educating customers. Assist in processing and dispensing over 300 prescriptions a

day.

Provide support processing insurance claims and solve third-party issues. Work together with health plan

representatives to resolve problems in a timely manner.

Prioritize tasks to optimize daily work flow by working efficiently with the pharmacy team, insurance

companies, and prescribers. Provide short wait times for patients averaging only 15 minutes or less for

new prescriptions.

EXPERIENTIAL PHARMACY ROTATIONS:

Completion of 9 professional rotation internships of 5 weeks each. Provided on the job training in the

practice and operation of multiple healthcare settings.

1. Option Care, Home Infusion/ Sauk Rapids, MN

2. PRACS Institute (CRA-Contract Research Organization), Management/ Fargo, ND

3. Target Pharmacy, Community Advanced/ St. Cloud, MN

4. Wolff’s Mushel Drug, Rural/ Little Falls, MN

5. CVS/ Pharmacy, Community Advanced/ Palm Springs, CA

6. Walgreens Co., Management/ San Bernardino, CA

7. Target Pharmacy, Advanced Management/ Fridley, MN

8. St. Cloud Hospital, Hospital Advanced/ St. Cloud, MN

9. MeritCare Health System, Adult Medicine/ Fargo, ND

ACTIVITIES AND ORGANIZATIONS:

Registered Pharmacy Intern with Minnesota Board of Pharmacy

Academy of Pharmacy Association (APhA) – 2008-Present

Phi Eta Sigma Honor Society – 2004-2008

References:

Todd Wahlstrom, Cub Pharmacy, Manager/Pharmacist 612-***-****

Dave Fredeen, Cub Pharmacy, Retired Staff Pharmacist 320-***-****

Mary Kuhlmann, Rice Elementary School, Retired Masters of Edu. 320-***-****

Mary Wagner, Bon-Ton Stores Inc. 320-***-**** Indicates Professional Reference

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