Sales Customer Service
Resume:
SRIKANTH POLISETTY
*********.********@*****.***
SAP SD & CS FUNCTIONAL CONSULTANT
Summary:
. SAP functional Consultant with over 9 years of experience in executing
SAP Projects for both onsite and rightshore global & local clients'.
Scope of excellence entails:
- SAP Implementation - Project Management -
Rollout
- Change Management - ALE / EDI - Work
Allocation
- Backlog Monitoring - Request Delivery -
GAP study
- Solution Designing & Blueprinting - Consulting
- Client Interaction
. Served in different industries like Wholesale distribution,
Telecommunications, Oil-Gas, Entertainment, and Manufacturing &
Pharmaceuticals.
. Hands-on experience in leading the scope of consulting operations
involving scope understanding, business process mapping, blueprinting,
configuration, testing (unit, integration & user acceptance), assistance
on development of custom objects
. Skilled in handling end user training, go-live preparation, post go-live
hand holding.
. Proficient in looking after documentation for various phases of
consulting and good experience in handling project management &
administrative tasks.
. Having knowledge in ABAP Debugging, Smart forms, Functional Modules
Worked with technical team in Optimization of Reports (Performance
tuning).
. Hands-on experience in Order to Cash process.
. Strong knowledge in SD & CS modules and knowledge of integration with
other modules like FI and MM
. Hands on experience in ALE/IDOCs and Batch jobs.
. Well versed with User Exits, data conversion techniques like BDC and
LSMW.
. Effective communicator with exceptional interpersonal skills and hands-on
experience in leadership & imparting training to new hires.
Technical Skills:
Environment SAP 4.7, 6.0
Operating Windows 98/2000/XP
Systems
Designing Microsoft Visio, Microsoft Word, Microsoft Power
Tools Point, Microsoft Excel
Professional Summary:
NDCP,
Mar 2013 - Till date
Project FreshStart (Implementation) -Whole sale distribution
Senior Consultant - SD
Description: National DCP is the exclusive purchasing and distribution
entity for Dunkin' Donuts restaurants in the continental US. NDCP is
responsible for sourcing, purchasing, pricing, distribution, member
support, member communications and the development / management of added
value programs.
Responsibilities:
. Preparing workshops deck and review sessions deck by mapping business
processes with SAP and also capturing GAPs.
. Understanding of the "As Is" processes and designing "To Be" processes.
. Preparation of RICEF's according to business requirement.
. Working with MANHATTAN and ARIBA team to design the shipment process
using interfaces.
. Working with Portal (S2K) to integrate with SAP system using BAPI's.
. Scheduling meeting with SME's to understand the business requirements and
documentation.
. Scheduling tech reviews and lead reviews for all developments
Novartis,
Jul 2010 - Feb 2013
IRIS (Implementation)
SAP Consultant - SD
Description: Novartis was created in 1996 through the merger of Ciba-Geigy
and Sandoz, two companies with a rich and diverse corporate history.
Throughout the years, Novartis and its predecessor companies have
discovered and developed many innovative products for patients and
consumers worldwide.
Responsibilities:
. Preparation of RICEF's according to business requirement.
. Scheduling tech reviews and lead reviews for all developments
. Preparation of test scripts and test scenarios for the developments
. Offshore SPOC for all user exits developments .
Novartis,
Feb 2008 - Jun 2010
Novartis (Support & Rollout)
SAP Consultant - SD
Description: Novartis was created in 1996 through the merger of Ciba-Geigy
and Sandoz, two companies with a rich and diverse corporate history.
Throughout the years, Novartis and its predecessor companies have
discovered and developed many innovative products for patients and
consumers worldwide.
Responsibilities:
. Analyzing & proposing solution to tickets. To identify functional errors
and work around, liaising directly with Client and to ensure that the
resolution of issues / incidents is dealt with in accordance with defined
support service level agreements.
. Support for the various geographies like Germany, US, France, Swiss,
Italy, UK, Russia, Belgium and Spain.
. Supporting the interfaces for Sale order and billing processes.
. Having knowledge of working with IDoc for communicating with non-SAP
systems.
. Supporting the batch jobs used for process automation.
. Identifying the new requirements as per the incident and proposing the
new functional specification required for the development.
Awards:
. Received GOLD certificate for excellence service delivery for year 2011
Roll out project in Novartis:
Responsibilities:
. Involved in a new Sales organization creation and respective Sales Area
for Portugal
. Involved in preparation of As-Is and To-Be document for Sales and
Distribution module.
. Configured the process as per the Customer's requirements.
. Prepared configuration document.
. Tested sales cycle process with Order, Shipping and Billing for the newly
created Company Code.
. Solving tickets related to interfaces.
. Worked on change requests
. Involved in support.
Bharat Electronics Limited - Bangalore, Hyderabad
Nov 2009 - Jun 2010
BEL-SYNERGY (Implementation & Support)
SAP Consultant - SD & CS
Description: Bharat Electronics Limited (BEL) was established at Bangalore,
by the Government of India under the Ministry of Defense. BEL offers
products and services in a wide spectrum of technology like Radars,
Military Communications, Naval Systems, Electronic Warfare Systems, and
Telecommunications etc...
Responsibilities:
Module - SAP SD
. Documentation of the "As Is" processes and designing "To Be" processes.
. Configured Sales, delivery and billing documents.
. Configured Item Categories & Schedule Lines.
. Output determination, Text determination, and Storage location
determination.
. Configured Pricing procedures.
. Validations for Sales Documents, Outbound deliveries & Billing Documents.
. Maintain incomplete procedures of sales, delivery and billing documents
. Configured Status Profiles for sale Orders
. Preparation of Functional specifications as per requirement
. Configured Product Hierarchy
. Developed Outputs for Billing & Delivery Documents by using Smart Forms
& Scripts with the help of ABAP Consultant
. Unit Testing and Integration testing as per requirements
. Preparation of End-User Manual and Configuration Manual.
. Post Go-live support & End user training.
Module - SAP CS
. Configuration, Testing & Implementation of Customer Service
. Involved in configuration of process for In-house repair process for
Beyond Warranty and Under Warranty Scenarios.
. Involved in configuration of process for Repair at site Process for
Beyond Warranty and Under Warranty Scenarios.
. Configured AMC Process
. Created and assigned Status profiles and Catalog profiles for
notifications.
. Configured DIP Profile
. Developed Shop Papers as per the requirement with the help of ABAP Team
. Validations in Service order through form exits
. New Field additions in Service Notification, Quality Notification and
Service Order.
. Unit testing and Integration testing for the above mentioned process
. Preparation of End user Manual and Configuration Manual
Reliance BIG Entertainment Pvt.Ltd (RBEPL) - Mumbai, India
Feb 2009 - Oct 2009
BIG GO (Support)
SAP Consultant - SD
Description: Reliance Big Entertainment (RBPEL) is spearheading the ADA
Group's foray into the media and entertainment space. It is geared to
create a significant presence in business across various vectors of
contents, internet, broadcast and retail services and platforms for
distribution. Key content initiatives include production and strategic
collaboration in areas such as gaming, movies, animation, music, broadcast,
DTH and user-generated content, amongst others. Wipro consulting team and
BIG -Go Core Team, with respect to SAP processes implements the most
vibrant, access innovative and cutting-edge solution to enhance, create and
spread its converged services for its mass consumers. RBEPL includes
Adlabs Films, BIG92.7FM, Zapak, BigFlicks, Bigadda, Big Pictures, Big
Animation, Jump Games, and Big Music & Home Entertainment etc...
Responsibilities:
. Developed LSMW for all Master and Cutover Data like in SD Master Data
Upload (Customer Master, Condition Master and CIN data)
. Collecting the client requirements for all developments (Smart Forms and
Reports)
. Developed various smart forms like Delivery Note, TAX-Invoice Sales Order
and Debit and Credit Memos with the help of ABAP Consultant
. Checking all the developments all the time to confirm no divergence in
the given requirement.
. Uploading all the master data (Customer and Condition)
. Configured all Number Ranges in the System.
. Configuration and Testing
. Carrying out user acceptance testing and system integration testing
. Basic report preparation using SAP Query
. Worked on Live Support after GO-Live using process through solution
Manager.
Mahanagar Gas Limited (MGL) - Mumbai, India
Feb 2008 - Jan 2009
CONVERGENCE (Implementation & Support)
SAP Consultant - SD & CS
Description: Mahanagar Gas Limited (MGL) is a JV of Gas Authority of India
Limited (GAIL), British Gas (U.K.) and the Government of Maharashtra. The
Company is currently aggressively engaged in its natural gas distribution
business both for Piped Natural Gas (PNG) and Compressed Natural Gas (CNG)
in and around the City of Mumbai.
Responsibilities:
Module - SAP SD
. Preparation of End-User Manual
. Preparation of Training Documents
. Basic report preparation using SAP Query
. Power User training & End user training
. Post Go- Live Onsite support and end user training for MGL-Mumbai Plant
. Participate in Help Desk function to resolve Top Management & user
related support calls.
. Support other module experts in cross-module issues
. Report promptly in team status to project Management
Module - SAP CS
. Handling tickets and solving them on time as per the SLA limits
. Helping the team members in critical issues
. Worked closely with other module teams for all cross module issues
. Prepared functional specifications for changes in Shop papers and reports
. Handled severity 1 & 2 tickets and solved them in time
Dishnet Wireless Limited (Enhancement & Support),
Apr 2007 - Jan 2008
SAP Consultant - SD
Description: AIRCEL is a leading Cellular service provider in India and
No.1 service provider in Chennai and rest of Tamil Nadu, now a proud part
of Maxis- an international conglomerate and the leading cellular service
provider in Malaysia with over 7 million subscribers. It connects in 1000
towns and 11000 villages of Tamil Nadu, serving over 4 million subscribers.
Responsibilities:
. Involved in Enhancement and Support Project in DWL.
. Provided training to end users and power user of the SD & MM Modules in
all the divisions of Dishnet Wireless limited.
. Understanding SAP functions and recommending the best practices adopted
. Delivering extensive support in Sales & Distribution and Materials
Management modules for Dishnet Wireless Limited, across India.
. Provided training to the various circle users like Jammu, Himachal
Pradesh and Orissa circles of DWL.
NON SAP SUMMARY :
Tru-Solutions Ltd., Hyderabad
Oct 2004 -
Mar 2007
Team Leader
Description: Tru-Solutions was established with a vision to provide easy-to-
use high-end software solutions to a diverse clientele both locally and
globally. Staffed with qualified technical people, well versed with the
latest in technology and having wide exposure to diverse industrial and
consulting backgrounds, Tru-Solutions offers a unique platform to give the
customer the most appropriate solution to achieve their goals.
Team Leader
Jun 2005 to Mar 2007
Responsibilities:
. Performing, Managing, training and motivating the sales team.
. Conducting campaigns on newly introduced products
. Analyzing the consumer buying patterns and provide feedback to sales team
to enable fine-tuning of the selling strategies and expanding the
existing product line.
. Maintaining relationships with the key clients, ensuring customer
satisfaction by achieving service quality norms.
. Handling MIS Reports for the Sales Executive in Marketing Division.
. Prepare the Business model for the financial year.
Business Development Executive
Oct 2004 to May
2005
Responsibilities:
. Achieving the set sales targets.
. Acquiring new clients for new products.
. Training the customers and their staff to work on our software.
. Building and maintaining healthy relationship with the customers.
Educational Qualifications:
. MBA from Sai-Sudhir P.G College, Osmania University in 2004.
. B.Com. (Computers) from RJC Degree College, Kakatiya University in 2002.
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