Customer Service Sales

Edmundo Mora

**** ** **** *****

Miami, Florida *3125

* ********@*****.***

Mobile: 786-431-

6710

* ************ **********

* ***** ***** *************, *****, Florida

Sr. Social Compliance Specialist May 2010 - July 2014

. Planning and inspection - Prepare reporting format and review Corrective

Action Plan (CAP)

. Audit tools development and inspection set up

. Participation in Leadership training and proficiency in electronic

reporting/database

. Liaison with different stakeholders while conducting several workshop and

training

. Factory and purchase order approvals for the entire company

3 Micro Product Distributor, Miami, Florida

Sr. Sales Executive, March 2008 - May 2010

. Responsible for promoting, developing and overseeing new key accounts.

. Servicing existing company key accounts by creating new orders and

revenues.

. Uploading/updating quotes, shipping reports, sales reports, and defective

return reports.

. Well trained on a diverse range of multi-platform computer programs

tailor made for Micro Product Distributors as well as other consumer's

individual programs.

. Customer service/technical help and guidance.

4 Sears Holdings Global Sourcing, Miami, Florida

Merchandising Assistant, July 2005 - February 2008

. Responsible for contract management of Men's wear and Accessory orders

placed to vendors located in Central and South America for all Kmart and

Sears's Private Label brands

. Educate vendors on SHGS polices and procedures

. Work with vendors to ensure quality standards and timely delivery of

products to the US

. Well trained on a diverse range of multi platform computer programs

tailor made for SHGS

. Travel to New York for Line Review meetings to discuss the upcoming

season's developments with buy and design teams for each brand

5 V.I.P. Jewelry, Miami, Florida

Systems Administrator/ Assistant, July 2004- July 2005

Maintained computers and other peripherals

Assisted owner of store with multiple tasks such as;

5 Purchasing products in large bulks

6 Large monetary transactions

7 Keeping track of store expenses

Assisted customers with product inquires

1 Education

Miami Dade Community College, Miami, Florida- 01/07- present

Academy for Community Education High School, Miami, Florida- Graduated

June 2004

Skills

. Proficient in Microsoft Word, Excel, Access, PowerPoint, Outlook,

Quick Books and the Internet.

. Fluent in English and Spanish

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