Manager Project

Curriculum Vitae

Stephen Hewett

**** ********** ***** #***

McLean,

VA 22102

Phone: 703-***-****

Alternate: 571-***-****

SSN/CPR:"upon request" ****.*******.******@*****.***

Driving Yes

license:

My current assignment as Enterprise Change and Release Manager

Summary and for all of the state of Maryland Judiciary Information Systems

Introduction: is my seventh (7th) operation of creating and implementing ITIL

based transition management processes. I will also build the

Configuration and Environment Management processes, policies,

and procedures.

Prior to this, I built the Change Management Process at Maersk

Line IT, where I also assisted with the Incident Management

process and workflow and coordinating with the Change Management

process. All processes builds were in coordination with the

corporate change management policy.

For 15 years, I have been in the roles of

Change/Configuration/Release/Environment Manager on both

distributed platform and centralized platform in commercial and

investment banking, energy, defence, and transportation

industries. I have worked with ITIL and CMMI concepts to

develop processes that are Service oriented, and work within

both SCRUM and waterfall project management philosophies. This

is a true challenge, but is possible.

I have the experience and knowledge in establishing new

processes and new methods of working which includes Change,

Configuration, and Release processes. I know the ITIL best

practices and CMMI models, but prefer to use ITIL as it is a

little more specific as to best practices. I also know the ISO

standards for Change/Release/Configuration ISO 9001, 10007, and

20000.

I also have experience of Environment Management. It is

critical to the overall success of Release Management that

monitoring, coordinating, auditing, and refreshment, were kept

current. I compiled cost analysis on all environments to

determine efficiency and for budgeting. This included both the

hardware, software, and time in applications.

I have create KPIs, to demonstrate quality assurance

Release and risk are very closely related, therefore my

knowledge is well versed..

Detailed planning and coordinated activities across the globe

from Spain, Pakistan, China, Germany, to the US, has given me an

exception view and understanding into knowing the cultural

differences, work ethics, and how to improve the efficiency when

dealing with 3rd party venders. I have worked in Dutch, German,

Norwegian and Danish environments.

My experience includes mainframe platforms as well as

distributed platform. I was certified as a UNIX (Solaris8)

system administrator, and have worked with several versions of

windows, both for client and servers.

I have certifications for ITIL, Configuration Management, IBM

Administrator, ClearCase expert, COBOL, and I am a Registered

Professional Geologist and Military Engineer.

For an overview of my Professional Competences, please review

the last page.

Personal My personal values are honor, loyalty, and trust, and my

resume: personal philosophies are, "Carpe Diem" (to seize the day, to

make decisions without regret), and "What gets Checked, gets

Done". Responsibility means to trust, and then to verify. I

believe in taking responsibility without question, and to

achieve results. I believe in direct communications so as to

avoid miscommunications. I believe that communications need to

honest, without "exaggerations", to both higher and lower

echelons. Good decisions cannot be based on half truths or good

intentions. I also believe in the bottom line, RESULTS.

I do not engage in office politics as this is against my beliefs

of honor.

In the near term, I will take my certification exam for ITIL

EXPERT. I believe in being current, and have been studying

Business Intelligence and SAP modules. I believe in being

flexible and keep an open mind to new and different approaches

to solutions, always willing to learn, and always prepared for

challenges.

I have authored 2 articles in Engineer Magazine (1989, 1995 ).

I would like to write a novel if I can ever find the time to sit

still.

I have lived in Danmark since 2003, and my family is very

important to me, I was a board member of the Hvidovre Sk jteklub

where my 2 daughters skated competitively. When I have free

time, I enjoy programming and travelling, especially by auto as

I love driving. I am a medieval history buff and enjoy analyzing

historical strategic/tactical simulations. For sports, I play

tennis, and like sports that require thinking, like chess,

baseball, and hockey. I play to win as that is the reason to

participate, unless it is my children, they always win as

winning is the #1 confidence builder. It is important to build

a winning attitude and confidence, in order to achieve success.

I also enjoy Table Tennis, Bowling, volleyball, go-carting and

just about any other sport. I am always willing to try

something at least once.

Education and American Institute, Birmingham, Alabama

Training: Master's Degree in Computer Science

University of Maryland, College Park, Maryland (incomplete)

Master of Business Administration (Operations)

University of Pennsylvania, Philadelphia, Pennsylvania 1984

BA in Computer Science and Geology, minor European History,

Military Science,

U.S. Army Engineer Officer's School, Ft. Wood, MO

Advanced Engineering, 1987; Basic Engineering, 1985

U.S. Army Command and General Staff School, Ft. Leavenworth, KS

Leadership and Operations for Command and Primary Staff

functions, 1990

Sun Microsystems Sys. Admin. Certification Prog., Bruxelles, BE

Solaris 8 (UNIX) System Administration I & II, TCP/IP, 2001

Rational ClearCase/ MultiSite Certification Training, Amsterdam,

NL

ClearCase/MultiSite for UNIX, ClearCase Administration,

2001/2010

Project Management Practitioner Certification Training, London,

UK

PMI theory based on PMBOK

Certifications

ITILv3 Foundation (ITIL Certification Program)

Configuration Management Certification ( ISCM Certification

Program)

IBM Certified Administrator (IBM Certification Program)

ClearCase Administrator (IBM/Rational Certification Program)

Solaris 8 System Administrator (Sun Certification Program)

Project Management Practitioner (PMI Certification)

Professional Geologist (USGS State Certification Program)

Professional Military Engineer (DoD Certification Program)

Certified OSHA Supervisor (Occupational Safety and Health

Administration)

Technical Operating Systems: UNIX/Solaris/AIX, Linux, DOS WindowsXP/7/8,

Knowledge: Z/OS(390)/MVS/TSO/ISPF/JES2

Languages: COBOL/CICS/SQL/JCL, C/C++, PERL, PASCAL, ABAP/4,

Easytrieve Plus, Focus, JAVA using J2EE

Databases: (introductory knowledge) db2, VSAM, IMS, Oracle7

Software applications:

Mainframe: OPC, Expeditor, CCC/LCM, SAP/R2,

Endeavor

Distributed Platform: ClearCase/MultiSite/UCM, Build Forge,

ClearQuest, Subversion (SVN), CC Harvest, SAP/R3,

MS Project, MS Office, Visio, Remedy, HP uCMDB, HP

Server Center, Sharepoint, WordPerfect, LotusNotes

Gamma Ray Geophysical profile logging equipment Gas

Chromatograph

Licensed in Series 6/63 (Mutual Funds and Bonds)

Future Educational Goals

Project Management Professional Certification

IBM AIX System Administrator Certification

ITIL Expert Certification

Java Developer Certification

Agile Scrum Master

Danish Language proficiency

Overview and State of Maryland Courts (Judiciary) Annapolis, MD 2/2014 -

Work History: 8/2014

Clients: District Courts, Circuit Courts, Appellate Courts,

Superior Courts

Enterprise Change Manager

My primary goals are:

1. Create and publish a Change Management process and workflow,

then implement. This included the policy, procedures, plans,

and criteria for determining change types.

2. Create and publish a Release Management process and workflow,

then implement. This included the policy, procedures, plans,

and criteria for determining Release criteria. Including

entrance and exit criteria.

3. Create and publish a Configuration Management process and

workflow, then implement. This included the policy, procedures,

plans, and building a CMDB. To include what are the components

for determining Configuration Items (CIs).

4. Establishing a scheduled Change Board (CCB/CAB), and a

Release Review Meeting.

5. Create a matrix to establish criteria in determining the

types of Changes. Including what are risk levels, priority

levels, business levels of impact and business cases, work

effort and estimating costs so as to schedule changes and

assist in resource allocation.

6. Coordinate with the application, database, and operations

departments to build, document, and track environments.

7. Build a Change/Configuration/Release Team and define roles

and responsibilities.

My future goals (9 - 24 months out) are to build and establish

all the tasks from my previous experience.

US Department of Transportation, Washington DC, 7/2013 -

12/2013

Clients: Agencies and Departments subordinant to the USDOT

Lead Release Manager/Engineer

My primary goals to achieve are:

1. Created and publish a Release Management process and prepare

it to be implemented. This included the policy, procedures,

workflows, plans, and criteria for determining release types.

2. Chair the weekly Release Meeting, assist in Technical Review

Board Meetings, and in Change Control Board meetings.

3. Assist in the hiring of support staff for the test lab.

4. Repair, update, and maintain a DML.

5. Overview test plans, test scheduling, and review test data

6. Oversee the Vertualization process

7. Coordinate with Server Team for implementing changes

8. Advise oversee DOT agencies requests for new or existing

upgrades of software.

9. Oversee the PVG testing group and started documentation of

test results.

10. Prepared Release Communications.

11. Prepare daily slides for Operations Briefing

12. Oversee and coordinate the activities of the Server Team,

Telephone Support Team, Deployment Team, and Test Team

Maersk Line IT, Copenhagen, Danmark

10/2012 - 5/2013

Clients: Financial and Transportation Units

Senior Consultant for ITIL Transition Management

My primary goals achieved were:

1. Created and publish a Change Management process and prepare

it to be implemented. This included the policy, procedures,

workflows, plans, and criteria for determining change types.

2. Prepare a Service Catalogue for the Business Intelligence

Support and Maintenance Team.

3. Document current Change procedures for the SAP BW team, MSBI

team, and BOXI teams.

4. Working with the TerraData model, I also was documenting the

association of views within the layers of responsibilities and

mapping of the views and tables.

5. Create a matrix to establish criteria in determining the

types of Changes, standard, normal, and emergency. This

included defining risk levels, priority levels, and business

levels of impact.

These were handed over to the support team in India for

implementation.

Dong Energy, Gentofte, Danmark

12/2010 - 9/2012

Clients: Energy Markets

Lead Change, Configuration, Environment, and Incident

Manager/Engineer

As the Change/Configuration Manager

My primary goals achieved which were:

1. Chair the Change and Configuration Board.

2. Establish categories of Changes (Standard, Normal, Emergency)

and criterion for each.

3. Review changes and establish a schedule of Changes.

4. Track changes that begin the process and work through to

deployment.

5. Consult with business for coordination and prioritization of

changes to include projects.

6. Created, established, published, and maintained the policy,

procedures, plans, and process for Change and Configuration

Management.

7. Determined, published, and maintained a roster of all active

applications.

8. Setup, controlled, maintained the version control tool

(Subversion)

9. Baselined changes which were to be deployed to Production

10. Setup, control, and maintained a DML

11. Coordinated SAP BW changes into nonSAP Configuration

Management System.

12. Maintain and Control the CMDB (uCMDB).

13. Listed which level of functionality for Configuration Items

based on business function.

14. Mapped upstream and downstream flow

15. Mapping applications to business functionality

As the Environment Manager

My primary goals achieved which were:

1. Created, established, published, and maintained the policy,

procedures, and process for Environment Management

2. Created and maintained environments.

3. Created, published, and maintained a roster of the volume of

environments per application (dev., test, SIT, PROD). For what

purpose each was being used, by whom, and for length of time.

4. Established a refreshment cycle for each application and type

of environment, to ensure compatibility with the Production

Environment.

As the Incident Manager

My primary goals achieved which were:

1. Created and maintained a roster of user groups.

2. Contacted and assisted users to close incidents in a timely

manor.

In addition, as a team mate, I was able to achieve:

As a team member of the Transition team: With my experience and

knowledge, I was able to achieve:

1. Assisted and mentored in developing the Release Process and

process flow. Created Release documentation for policy and

process and a checklist.

2. Assisted and mentored the development of the Change Process

and process flow. Created Change documentation for policy and

process, and a checklist.

IBM/Rational, Amsterdam, Netherlands

10/2008 - 10/2010

Clients: Development community

Technical Support Engineer

1. Provide technical Analysis for ClearCase Inquiries.

2. Provide Configuration Management assistance in Solution

Analysis

3. Responsible for contacting customers and to provide complete

solutions for problems.

4. Supporting Build Forge problem solutions

5. Perform KT methodology training to problem solving.

6. Began coach training in KT methodology.

SaxoBank, Hellerup, Danmark

12/2006 - 9/2008

Clients: IT community.

Release Manager/Engineer

My initial goal was the implementation of a new process and new

organization which was to achieve the Operational Readiness of

IT products that were to be deployed into the PRODUCTION

environment.

The tasks which I started and achieved were:

1. Created new ITIL Release process and policy.

2. Administrated the new ITIL Release process and policy.

3. Conducted release reviews to ensure the readiness of a

deployment package.

4. Analyzed and build reports from data collected from HP

Service Center.

5. Coordinated activities between project managers and support

elements.

6. Provided a packaged release for all changes deployed into

production and only deploys changes approved by change

management.

7. Coordinated with change management to approve changes and

track them throughout the release process.

8. Coordinated with configuration management that, as changes

are made, those changes are reported to configuration management

and are entered in the configuration management database

(uCMDB).

9. Coordinated with configuration management and test department

to provide information for building and verify valid test

environments of new releases.

10. Planned releases in line with requirements resulting from

approved changes.

11. Built effective release packages for the deployment of one

or many changes into production.

12. Tested release mechanisms to ensure minimum disruption to

the production environment.

13. Reviewed preparation for the release to ensure maximum

successful deployments.

14. Advised deployment manager about the release, that the

package will be in line with structured implementation

guidelines.

15. Identified scope and content of an approved change, and the

release requirements for successful deployment.

16. Performed risk assessment for the release and gaining

signoff from the appropriate groups.

17. Prioritized, planned, and scheduled release activities.

18. Established a suitable team for the release if required.

19. Liaison with experts and interested parties to determine the

required resources and strategy for the release.

20. Documented and tracked all release planning activities.

21. Monitored the release package is updated to the uCMDB as a

pending release package and any script is added to the DSL.

22. Oversaw that adequate resources are available for deployment

of the release.

23. Oversaw that effective communication pertaining to the

release is carried out.

24. Oversaw all training and user activity needed for deployment

have been completed.

25. Confirmed the suitability of plans and readiness of the

production environment for receiving the release.

26. Reviewed the preparation and suitability of the release for

deployment into the production environment.

27. Ensured all related changes have been handled by the change

management process, thereby minimizing work effort and

streamlining the process.

Nordea Bank, Oslo & Copenhagen, Norway 8/2001 -

6/2006

Clients: IT Departments needing personnel access. Managing and

controlling databases and systems, both mainframe and

Distributed Platforms. Providing in-house consultations

regarding Software Configuration Management (SCM).

Section Leader System Programmer/Configuration Manager

My goal was the implementation of a new process, and integrate

into the existing tasks that were assigned to the team. Since

the Mainframe was shared, I also Liaison with the vendor that

owned and maintained the Mainframe. The overall objective was

to achieve the Operational Readiness of IT products that were to

be deployed into the PRODUCTION environment.

Tasks which I achieved towards my objective were:

1. Managing and controlling databases and systems, both

mainframe and Distributed Platforms. This included storage

devices.

2. Provided in-house consultations regarding Software

Configuration Management (SCM).

3. Supervised the Norwegian team of 4.

4. Conducted analysis of our software development processes and

developed and implemented CM plans for projects including user

management, project structure with branching and merging

strategy and user authority.

5. Initiated CM project to bring all Norwegian Nordea systems

under CM and standardize toolset.

6. Started to build a CMDB and the upstream and downstream

effects of applications and components.

7. Provided expertise in new system designs.

8. Setup project structure and controlled user access rosters.

9. Responsible for all decisions and design in the Norwegian

branch.

10. Analyzed and modified JCL instructions.

11. Analyzed JES2 I/O for errors when jobs failed, then modified

and/or corrected code.

12. Mastered working on IBM 3270 with z/OS OS390,

MVS/TSO/ISPF/JES2.

Oslo International School, Oslo, Norway 8/2001 -

7/2003

IT IB Instructor

QIS Systemhaus Consulting, Aachen, Germany 12/1999 -

5/2001

Clients: Corporations seeking training for employees and

consulting for Software Configuration Management (SCM).

As the Training Manager my goal was the implementation of a new

training center, from obtaining hardware to design of courses.

Also conducting training courses in Configuration Management and

programming languages.

Achieving this goal I accomplished the following:

1. Developed plan for establishing a training facility.

2. Conducted feasibility study.

3. Implemented the plan and oversaw the construction of the

training facility.

4. Conducted cost analysis.

5. Produced risk assessments.

6. Developed budget of 300,000 DM for education center, included

software & hardware.

7. Organized and scheduled course development.

As a Configuration Management Project Manager Consultant

My goal was to provide technical expertise with:

a. The version control tool (ClearCase/MultiSite),

b. Configuration Management for projects.

Achieving this goal I accomplished the following:

1. Managed and oversaw the configuration management across

multiple international sites.

2. Developed and coordinated 8 projects that implemented SCM

processes.

3. Coordinated and managed activities across 7 internationally

located Design Centers.

4. Analysis of software development processes.

5. Coordinated and informed stakeholders and associated

activities.

6. Develop and implement CM plan for projects.

7. List of CI and mapped to upstream and downstream effects.

8. Organize and list CI into a CMDB.

9. Setup project structure and controlled user access rosters.

10. Provided 1st level support for projects.

11. Managed the CM Task Force.

12. MultiSite implemented for sharing data including seven (7)

sites using a central repository (Copynode).

13. Trained users in ClearCase for both UNIX and Windows

platforms.

14. Worked as System Administrator on Solaris 7 environment.

Alydaar, Charlotte, North Carolina 2/1997 -

6/1999

As a Production Code Manager/Project Manager

My responsibilities were for the re-engineering of existing code

to meet client needs, with my goal as 90% successful integration

back into a clients PRODUCTION environment.

To accomplish this, I achieved the following:

1. Reorganized and streamlined training schedules and manpower

allocation, which resulted in a 50 percent, increase in

productivity resource utilisation and educated new employees.

2. Developed and outlined training plans for new hires and

existing employees in UNIX/Solaris and in

COBOL/CICS/db2/IMS/SQL.

3. Designed and implemented a leadership curriculum for Team

Leaders and Project Managers.

4. Developed company training certification program to improve

knowledge and qualification of employees which reduced defect

reports from customers and increased quality of output code

which in return increased customer satisfaction.

5. Saw an increase in my customers satisfaction which generated

a 80% return of customers to our services which resulted in a

substantial increase in revenues.

6. Negotiated and purchased $3800 in training courses and

reduced expenses for training by 60%.

7. Developed, maintained and supervised a defect database while

implementing the company Quality Assurance program.

8. Improved the defect report tracking system-increasing

accountability.

9. Analysis of the trends in the type of defects, then

instituted a retraining program that reduced re-occurring errors

by 30 percent.

10. New employee training was modified to re-enforce concepts

where multiple defects were evident.

11 .Team participated in 95% of all initial projects, an

increase of 30%.

12. Coded in COBOL/CICS/PL1/IMS to assist in teams completing

assigns on time.

13. Planned and scheduled workload for employees while assigning

and allocating code to employees.

14. Monitored and flowcharted project progression outlining

critical events and maintenance schedules.

15. Developed SCM user training.

16. Setup project structure.

17. Liaison to client during projects.

18. Implemented project management concepts for completing

project within time constraints.

19. Trained new team members in team concepts and techniques.

LEXICON/TankTest, Inc./INTEX 1992 - 1995

Project Manager/Hydrogeologist

Military Military Service

Service: U.S. Army, Engineer Officer, Major

1984 - 2004

Languages: English (mother tongue)

Dansk, Norsk, Fransk (begynder level)

Competency: Competence form

Experience: Years Level Last

worked

with the product

Experience (1 till 5. Where 1 = lowest and 5 = expert)

Functions:

Change/Config./Release/Deployment 15 years 5 2013

Problem Solving Since Birth

5 Always

Project Manager 8 years 4 2005

System Administration 7 years 4 2005

Teaching 4 years 4 2003

Software Analyst 1 year 3 2007

Databases

dB2 2 years 2 1999

TerraData 0.5 years

1 2013

Oracle 0.5 years

1 2012

SAP/R2 - R3 2 years

1 2013

Business Intelligence 0.5 years

1 2013

Operating systems:

UNIX/Linux 17 years 4

current

zOS/390 5 years 4 2006

Windows 95/98/NT/XP/7 15 years 3 current

DOS 5 years 3 1995

Data communication and Network:

LAN/WAN 2 years 2 1999

SAN/NAS 2 years 2

2003

Misc:

SCM Toolsets 14 years

5 current

ClearCase/MultiSite

CCC / LCM

CC Harvest

Endevor

Subversion

TeamConnection

Git

Troux 0.5 years 1

2012

Sharepoint 3 years

3 2013

Script programming 7 years 2 2001

Perl programming 2 years 2 2001

COBOL/CICS programming 9 years 4 2010

RACF 1 year 2 2003

MS Project 1 year 2 2008

Microsoft Office 12 years 3

current

Sun Star Office 2 years 2

2001

Novell WordPerfect Suite 3 years 2 1994

Hardware:

Sun workstations 8 years 3 2001

IBM/clone PC 30 years 3

current

3270 IBM Mainframe 5 years 3 2006

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