Customer Service Manager
Resume:
Steven M. Melchiorre
Westerville, Ohio 43081
Objective
To obtain a position allowing my mechanical, managerial, organizational and problem-solving skills to be
utilized and challenged.
Education
Chrysler
Certified Service Advisor Training
Honda of America Courses
Introduction to Computers
Advanced Introduction to Computers
Columbus State Community College
Certificate in Automotive Technology
Ford Motors
Trained and Certified Mechanic, Gas and Diesel
General Motors
Trained and Certified Mechanic, Gas and Diesel
ASE Certified Master Mechanic
Northland High School
Diploma, Participated in football athletics, automotive vocational program,
junior and senior years.
Experience
Carnage Towne Chrysler Dodge Jeep, Delaware, Ohio
Service Adviser, November 2010 - Present
Monitor customer service standards and satisfaction- Compose estimates for customers.
Sweetings Goodyear, Urbana, Ohio
Service Manager, June 2007- November 2010
Manage daily service operations, maintain service inventory and purchasing, compose
estimates using Aildata.
Monitor customer service standards and satisfaction.
Meineke Car Care, Columbus, Ohio
Store Manager, November 2006 - April 2007
Managed store operations, daily reports, balancing; composed estimates with Aildata;
work scheduling, oversaw technicians, performance and work.
Savko Construction, Columbus, Ohio
Light Truck Fleet Technician, March 2005 - Dec. 2005
Maintained and serviced light fleet trucks and cars.
M.J. Clegg LTD, (Shell), Lewis Center, Ohio
Manager, November 2000- Februaiy 2005
Managed daily operations including scheduling employee shifts, balancing cash flow
and deposits for each shift, maintaining inventory; surveying competitors to assure fair
competition, and computing daily reports. Implemented and monitored customer service
standards and procedures.
Honda of America Manufacturing, Inc., Marysville, Ohio
Produdion Associate August 1989 June 2003
Received quality and safety award. Participated in Production Improvement Committees for
higher quality of product and maximum efficiency of production personnel.
Ricart Ford, Columbus, Ohio
Service Technician, Team Leader, March 1986 July 1989
Co-ordinated service assignments and customer needs.
Managed daily operations, including scheduling shifts and problem-solving with production
and personnel. Assured quality control.
Organizations
Worthington Youth Boosters, Worthington, Ohio
Assistant Commissioner
1998-2001 Wrestling
1998-2001 Football
Worthington Youth Boosters Football Commissioner
2002-2006
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