Customer Service Quality Assurance

Eric L Kalwa

**** *** **** *****, ********, MD **009*443-***-*************@*****.***

EDUCATION

Community College of Baltimore County Catonsville, MD Spring 2014-present

Major: Heating, Ventilation & Air Conditioning (HVAC) & Refrigeration

University of Maryland College Park, MD 1981-1983

Major: Industrial Technology 51 credits obtained.

Certifications:

EPA Universal Certification 608

State Board of HVAC Apprenticeship License

Class-A Commercial Driver’s License (CDL)

Military Service: US Navy Honorable Discharge 07/78-

07/81

EXPERIENCE

Hearn Kirkwood Hanover, MD 02/13-11/13

Warehouse Order Selector

• In produce warehouse, received fresh produce to be stocked

• Selected produce to fill orders

• Operated forklift

Self-Employed Baltimore, MD 01/11-01/13

Independent Contractor

• Provided services as a handyman and landscaper

• Contracted as painter, maintenance, and hauler

Werner Enterprises Omaha, NE 07/10-12/10

Company Driver

• Drove throughout the lower 48 making deliveries in an 18-wheeler

CSS Antenna, Inc. Edgewood, MD 08/09-11/09

Assembler/Machine Operator

• Assembled antennas for cell phone towers

• Made filters to be installed in antennas

• Operated forklift

Alcore, Inc. Edgewood, MD 05/03-10/08

Computerized Numerical Control (CNC) Operator

• Operated the CNC machines that make aircraft honeycomb

• Created and maintained storage systems that facilitated efficient retrieval of parts

• Quality assurance of incoming and outgoing parts and materials

• Inspected tolls and machines to assess for proper calibration

• Customer-service experience in rectifying shortages or damages

• Inspected parts throughout manufacturing process using applicable tolerances

• Documented inspections and work performed in a timely and accurate manner

• Safety-oriented reputation; observant of hazards and performed trouble shooting to resolve unsafe conditions

U.S. Postal Service Baltimore, MD 11/86-04/02

Letter Carrier

• Delivered mail through several routes

• Collected and sorted mail

• Provided customer service to general public served in territory

American Yeast Baltimore, MD 11/85-11/86

Chemical Technician

• Mixed mash to feed yeast

• Assisted colleague with unloading supplies

Bronze and Plastics Specialties Baltimore, MD 11/84-11/85

Lathe Operator

• Performed production work producing plastic and bronze bushings.

VOLUNTEER AND OTHER ACTIVITIES

Volunteer, Dog Walker, Baltimore Animal and Rescue and Care Shelter 2012-2014

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