Customer Service Manager

LEODELI GALVAN

**** ***** **** *** *, TX ***** C: 361-***-**** ***************@*****.***

Career Overview

- Majority of time spent using independent judgment to make employment-related decisions, or

effectively recommend such decisions, to hire, promote, transfer, discipline, suspend,

discharge, reward, or otherwise engage in resolving partner-related matters

- Oversee the department including providing a safe work environment, training, developing

and performance appraisals; customer service; ordering, display rotation, controlling shrink,

product quality, sanitation, inventory control, work scheduling; receiving, pricing, stocking, and

signing of merchandise; and financial results

- Responsible for the overall direction, coordination and evaluation of the department

- Develop and lead a retail sales team to provide customer service at the highest level in all

areas

- Effectively promote services/products to maximize sales

- Ensured highest level of quality and presentation in products and services

- Managed Partner morale and retention

- Ensured availability of seasonal items

- Ordered product to maintain inventory

- Monitored department budget and payroll including product, labor, and expenses

- Build relationships with customers and builds customer service through Partners

- Executed merchandising programs

- Maintains safety/sanitation of equipment and department

- Promoted marketing and store events through powerful planning, merchandising and taking

advantage of traffic

- Achieved sales goals; prepares projections/forecasts, reviews financial tracking information,

addresses performance opportunities and budget discrepancies, communicates sales goals to

Partners

- Achieved gross profit budget by preparing projections/forecasts, controlling inventory,

managing and reducing food costs, ensuring the accuracy of invoices, managing the

conversion process for perishable shrink, reducing supply usage and managing shrink

- Ensured that all government and company regulations and standards for product freshness,

safety, refrigeration and sanitation are met

Summary of Skills

account management payroll

budgeting project management

customer relationships people management

computer literate bilingual

problem solving inventory

expense control people skills

auditing marketing

lead development reporting

s ales

Accomplishments

Working for HEB our team was challenged to make contribution positive in a very

perishable department. After hiring, training and managing the team for three months, our

team became the first restaurant to become profitable and consistently.

Reached one million in contribution as an assistant manager with HEB.

Won 35 sales contest at HEB.

promoted three partners into management

manager of the year for HEB in 2011 and 2012

highest gross profit in the region for 2009, 2010, 2011 and 2012

highest contribution in the region for 2010, 2011 and 2012

P rofessional Experience

Deli Manager 11/2012 t o C urrent

HEB Gonzales, Tx

Working for HEB our team was challenged to make contribution positive in a very perishable

department. After hiring, training and managing the team for three months, our team became

the first restaurant to become profitable and consistently.

Reached one million in contribution as an assistant manager with HEB.

Won 35 sales contest at HEB.

promoted three partners into management

manager of the year for HEB in 2011 and 2012

Deli/prepared foods manager 05/2005 t o 11/2012

HEB Plus Victoria, TX

Working for HEB our team was challenged to make contribution positive in a very perishable

department. After hiring, training and managing the team for three months, our team became

the first restaurant to become profitable and consistently.

Reached one million in contribution as an assistant manager with HEB.

Won 35 sales contest at HEB.

promoted three partners into management

manager of the year for HEB in 2011 and 2012

Education

BBA: Business Administration 2009

University of Houston - Victoria Victoria, TX, Victoria

Associate of Science: B usiness 2005

Victoria College Victoria, TX, Victoria

High School Diploma : H igh school 2002

Victoria High School Victoria, TX, Victoria

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