Customer Service Engineer

951-***-**** ************.**@*****.***

Juan M. Aldana

OBJECTIVE

Self-motivated and driven individual seeking for an IT position where I can develop, learn and apply my skills in the IT field in order to

contribute to the company’s success.

PROFESSIONAL SKILLS

Ericsson Mini Link Switch Basic Knowledge in Routing

Ericsson Radio Base Station LAN/WAN aptitude

Basic knowledge of Active Directory FTP server

Basic knowledge of VMware Proficiency in TCP/IP protocols

Customer Service Software upgrades

Software Installation Cable installer

Help Desk Support Usage of Networking hand tools

Virus Removals Telnet and Secure Shell

Hardware installation Basic Hand tools

Troubleshooting proficiency

PERSONAL SKILLS

Fluent English and Spanish

Excellent communication techniques

Computer Literacy

Excellent Research techniques

Flexible and Adaptable

Interpersonal Abilities

EXPERIENCE

FIELD TECHNICIAN

Feb 2014 – Currently Employed looking for a career opportunity

Contractor for Inland Empire Group

Riverside CA

Working as a contractor for Inland Empire Group my main duties include

Offering technical support on-site or remotely

Troubleshoot hardware, software and network operating systems

Provide orientation to new users

Provide Technical recommendation about accessing information, support and products to clients

Setting up a computer security measures

Maintaining or repairing equipment

NETWORK FIELD TECHNICIAN

March 2011 – Feb 2014

Pride Communication – Los Angeles CA

Work in projects with Verizon Wireless, Sprint Network Vision, US Cellular, and Metro PCS.

Configure Ericsson Mini Link Transport Switch

Install and configure Ericsson Radio Base Station (RBS)

Update software on Telecommunication equipment

Configure Routers (Alcatel, Ericsson)

Work under minimal supervision

Displayed courtesy and strong interpersonal skills with all customer interactions

Installed and removed components, including pulling wire, and device termination.

Run and terminate low voltage cables

Build a cell site network with customer

Configure switches using scripts on Telnet (Ericsson, Nortel and Alcatel)

Transfer files using Filezilla

Followed method of procedure

Troubleshoot IP backhaul

Report to Implementation Managers

HVAC TECHNICIAN

February 2009 – March 2011

Proflow HVAC INC – Phoenix AZ

Installed programmed power management control system

Installed and trouble hooted HVAC systems.

Maintained different equipment in well condition such as nitrogen, vacuum and hydraulic lines, and compressed air

Design different pumping system.

Investigated associated extra parts and selling and acquisitions

EDUCATION

Willow Canyon High School - Graduated 2007

UEI College - Computer System and Networking - Expected to Graduate in October 2014

REFERENCES

Available Upon Request

Contact this candidate