Customer Service Data Entry

Jacqueline Michele Brewer

*** ******** **** - ********, ** 30058 – Cell 404-***-**** - ***********@*****.***

Summary Qualifications

• 15 years of successful experience in HR performing a wide range of responsibilities

• Four years of customer service call center experience

• Enthusiastic about developing good relationships

• Strong interpersonal skills

• Excellent written & communication skills

• Well Organized

• Excellent Customer Service skills

Work History

Serenity Management Group, Marietta, GA

Providence Hospice

Metropolitan Hospice

Human Resource Generalist

(April 2011 – January 2014)

• Performed Employee Screenings

• Setup and Facilitated New Hire Orientation

• Maintained 120 Employee files for sites in different cities

• Ensured all Licenses were current by using an Excel Spreadsheet of each employee

• Performed HR/Payroll data entry into Payroll of America to Ensure that Employees are Shown Appropriately for

Reporting Purposes.

• Posted job through AJC, Indeed.com and Craigslist Websites

• Added and Made changes to the HR Policy

• Managed by Setting up of Benefits Administration for Employees with Insurance Carriers

• Involved in Mediation Dispute Resolution

• Acted as Overseer of EEOC Investigations

• Documented Employee & Manager Complaints & Providing Direction Related to Complaints

• Conducted Exit Interviews

• Performed Background/Drug Screenings Through ADP Systems

• Processed I9’s through E-Verify

• Performed Background checks through OIC Fraud

Cox Enterprises, Inc., Atlanta, GA

Benefits Assistant

Human Resources Corporate Benefits

(May 1998 – May 2009)

• Provided Executive level Administrative Support to the Vice President of Corporate Benefits

• Support for Benefits department such as scheduling meetings/seminars

• Setup Travel Arrangements

• Events Coordinator for Department Events

• Processed all Invoices

• Prepared Reports for Accounting Department

• Setup New Hires Office & Networking Systems

• Coordinated travel arrangements

• Reconciled Expense Reports

• Ordered all Supplies, Furniture & Equipment

• Assisted with Benefit Projects such as Data Entry for Pensions, 401k and Scanning

• Processed Pension Verifications

Cox Enterprises, Inc.

HRIS Secretary-HR

• Help Desk support for HR Coordinators with EIS Employee Information Systems

World Changers Church International, College Park, GA

Customer Service Advisor/Volunteer

Call Center (High Volume)

(March 2006 – Present)

• Answer calls and respond to emails

• Handle customer inquiries

• Research required information using available resources

• Resolve customer complaints

• Transfer customers to product and service departments

• Update new customer information manually

• Identify & Manage and priority issues

• Route calls to appropriate resource

• Document all call information according to standard operating procedures

• Counsel customers who request it

Note

• Served as Coordinator for Weight Watchers At Work Program at Cox Enterprises, Inc. for five years

• Successfully organized, coordinated and prepared 200,000 retiree pension files for removal to storage

• Completed 10 Week Training Course for HR Certification - April 2014

• Successfully Completed Medical Terminology at Emory University Hospital Department of Hospital Education

Services – July 1, 1993

Computer Skills: MS Word, Outlook, Power Point, Excel, Extensity, Pension-Plus, PeopleSoft, My Assistant, POA

Payroll of America

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