Customer Service Sales
Resume:
Courtney R. Lincoln
Fort Wayne, IN 46845
Tel: 260-***-****
Email: ***********@*****.***
QUALIFICATIONS:
Excellent with customer support services.
Skilled at learning new concepts quickly while working well under pressure.
Very determined and a very hard worker.
Work well without supervision.
Excellent experience in marketing, coordinating, selling, and customer service.
Ability to prioritize and remain focused on the essence of an issue.
Extremely detail oriented, have exceptional communication skills, excellent organizational skills, and work very well with the public.
EXPERIENCE:
2013- Present Evans Toyota Scion Fort Wayne, Indiana Assistant Service Manager Glenbrook Dodge Automotive Group for City Chevrolet/Ford
2011-2013 Meineke Car Care Center Surfside and Volvo of Myrtle Beach
Service Writer and Service Manager (Meineke)
Road testing vehicles with customers and relaying information about vehicles problems to Technicians.
Performing Warranty Administrator Duties and helping Technicians diagnose and fix problem vehicles.
Making sure highest Customer Satisfaction was achieved.
Greeting Customers and understanding their needs.
Supervising all service employees and making sure the customers needs are met with the highest satisfaction.
Dealing with Customers and performing Service Advisor duties.
Writing and preparing Repair Orders and estimates through GM Global and All Data.
Performing basis duties as described on the Repair Order.
Electrical Diagnostics/ ABS/ AIRBAG/ EVAP/ Transmission Replacements /Suspension/Brakes /Alignments /General Maintenance.
Oil changes/Rotations/Brakes/Alignments/Recalls.
General Diagnostics.
Scheduled service appointments and wrote repair orders.
Sold recommended maintenance and repairs.
Finalized repair orders in DealerTrack, Reynolds, and delivered vehicle.
Lead in service sales and CSI with highest GPM/ELR in company.
200*-****-**/69 Auto Body and Kelley Auto Body Fort Wayne,IN
Parts Sales Manager and Auto Collision Estimator
Inspect the automobile after an accident to analyze the extent of damage occurred to its structural and mechanical parts.
Estimate the value of the loss sustained by the vehicle and calculate the amount of labor and materials that will be used for repair to provide an estimated cost of repairs.
Provide assistance to the insurance agents in analyzing the authenticity of the accident and calculating the cost of claims.
Assessed affected vehicles to determine the amount of structural, body, mechanical or interior damage.
Analyzed repair cost estimates and order parts, while evaluating cost effectiveness of repair against replacement of parts.
Reviewed fees for customizing undamaged vehicles and repainting.
Coordinated in filling out insurance claim forms to indicate repair and replacement cost estimates.
Monitored feasibility of repair and keep customers updated on process.
Handled all PO's and A/P and A/R. Tracked and maintained all inventory in shop.
2006-2009 Myrtle Beach Blind & Shutter Company Myrtle Beach, SC
Public Relations / Sales
Processed client files all PO's and scheduled appointments
Handled various bookkeeping duties, A/P A/R and inventory.
Maintained the office in managers/owners absence
B2B Sales
1998-2006 Fort Wayne Mortgage Corp. Fort Wayne, IN
Office Manager /Clerical Assistant / Loan Processor
Greeted and directed visitors /customers to their destination and provided information.
Answered multi-line telephone, routed calls, and took accurate messages
Performed faxing, photocopying and filing duties
Preparing all necessary documentation for mortgage loan applications and assisted in mediation with attorneys and clients in arbitration.
Interviewed clients and processed documentation to submit to different mortgage lenders and assisted Loan Processor and our Attorneys during all loans.
EDUCATION:
1993-1998 Bachelor of Science in Business, Indiana University
2001-2003 Associate Degree in Business Management and Microsoft Business
Certification, Ivy Tech State College
2009-2014 ASE and ICAR Certified in Parts, Service Writer, and Auto Collision Estimating.
REFERENCES:
Angie Treesh-Kiracofe
Registered Nurse
Rehabilitation/Skilled Nursing Care
Fort Wayne, IN 46835
260-***-**** *********@*****.***
Charles Green
Pilot B757/B767
Continental Airlines
Traverse City, Michigan
260-***-**** *********@*****.***
More references available on request.
Contact this candidate