Customer Service Sales

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ZIED ARAISSIA

Dubai, UAE – Employment Visa (Valid till 02 Feb 2016)

Mobile: +971-**-*******

Email: *********@****.**

Nationality: Tunisian, DOB: 1987, MS: single

Career Objective

A senior level management position with an established organization in the fields of Sales/Marketing Organization,

Marketing, Luxury, Retail and Fashion, Logistic and Supply chain, FMCG, Airline, Hospitality and Service Agency.

Career Summary

Accomplished and highly successful Department Manager and Shop Manager, Professional fast track achiever having

formal education, 9+ Years’ of experience in International Companies. Skills and attributes for a rewarding role in the

domains of sales, brand marketing, and business development. Performance-oriented management professional with a

proven track record in enhancing service levels, improving workflow processes, & managing profitable relationships. Offer

high-caliber management qualifications, acute problem-solving skills, and operational expertise in fast-changing business

environments. Skills include managing interfaces across all stakeholders, risk management, contract strategy &

contracting. Demonstrated ability to deliver projects within strict time deadline & budget constraints without sacrificing

creativity. Expert at designing & launching powerful sales/business development plans to drive a company to the position of

leadership within its respective market & simultaneously achieve corporate goals. Proven ability to increase market share,

outperform competition, and increase profits. Demonstrated success envisioning new concepts & future trends.

High-Level Relationship Management •HR Policy & Procedures

•

Team Building & Leadership •Procedures Development

•

Continuous Process Improvement •Executive & Board Relations

•

Strategic Planning •Operational Management

•

Customers Value Development & •Business Correspondence

•

Management •Marketing Strategy

• Business-Trend Analysis

Employment Experience

JACK & JANSE, VERO MODA_PIECES – Jan 2014 till Now

Department Manager – Manager a staffs of 20 and 3 assistant manager

Duties:

Establish department goals with assistance from the general manager.

Complete and administer a yearly merit review with each department employee.

Following management approval.

Supervises and coordinates activities

of workers in department of retail store: Interviews job applicants and evaluates

worker performance to recommend personnel actions such as hiring, retention, promotion, transfer or dismissal of workers.

Assigns duties to workers and schedules break periods, work hours, and vacations.

Trains workers in store policies, department procedures, and job duties.

Orders merchandise, supplies, and equipment.

Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs

and maintain correct inventory levels.

Inspects merchandise to ensure it is correctly priced and displayed.

Recommends additions to or deletions of merchandise to be sold in department.

Prepares sales and inventory reports.

Establish and update job descriptions for all positions within the department.

Recommend selection of employees based on job requirements.

Schedule and supervise orientation for new department employees.

Update employees regularly on new product knowledge.

JACK & JANSE, Dubai Mall

VERO MODA Mall of Emirates

Shop Manager _ Jan 2013 to Dec 2013

Duties:

Develop and implement employee performance evaluations and improvement plans.

Effectively manage employee turnover. Provide a positive working environment and handle employee issues appropriately

and in a timely manner.

Resolve customer problems or complaints by determining optimal solutions.

Ensure interior and exterior of store is maintained to company standards.

Utilize labor management tools, including effective scheduling, to maximize productivity, profitability and margins.

Encourage store employees to take ownership for their performance and career development plans; follow up on a regular

basis.

Provide exceptional customer service and ensure the employees also provide the same level of service.

Communicate, execute, and manage marketing and merchandising programs.

Conduct regular store meetings.

Ensure employee awareness of safety and emergency procedures.

Maintain and utilize surveillance equipment.

Maintain adequate store supplies.

Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.

Management of all store operational issues, to include store housekeeping, store administrative duties, physical

inventories, price changes, etc.

Ensure all orders are properly documented and released for pick-up.

BLOOMINGDALLS, Dubai Mall (HOME STORE) – Sep 2012 to Dec 2013

Section Manager

Duties:

Participate in the development of the marketing strategy

Adhering to the operational standards, procedures and policies

Providing direction and guidance for other employees

Assisting and providing good customer service

In charge of the whole shop in the absence of the other manager

In charge for stock ordering and inventory

Merchandizing the garments in the shop floor

Make weekly duty schedule for all staff

Conducting interview for the job applicants

Training and developing new staff

Make weekly & monthly report of the sales figure to the Brand Manager

Related Courses:

- Higher Diploma Project: Analysis and Design of Hotel Reservation system using Oracle Designer/2000

- Database Design: Using Oracle Developer/2000 forms and reports

- Diploma Project: Student registration using MS Access

Bloomingdale’s Home, Dubai mall, Altayer Group – Sep 2011 to Sep 2012

Senior Sales Associate

Duties:

Developed close and personal relationships with clients to ensure customer loyalty and retention.

Ensured the highest levels of customer service and satisfaction.

Acquired an expertise in customer service and "closing the sale".

Maintained detailed record of individual customers' buying habits and preferences.

Developed new accounts, generated growth and profitability, adapt to changing circumstances with innovative sales

strategies.

Having created performance – driven culture that insures accountability and personal responsibility, lead, develop, coach

and motivate sales team in product knowledge, marketing, communication, pricing, research and development to

accomplish corporate business objectives.

Lead and implement marketing strategies across street of shop brands.

Supervise and lead creative team in developing and executing integrated marketing programs including direct marketing,

advertising, PR campaigns, and participation in exhibitions.

Deal with customers at all levels via direct meetings, telephone, and email to ensure a successful communication.

Resolve in-depth queries in methodical manner independently and with other concerned staff to find appropriate

resolutions, efficiencies and high level of quality.

Enjoy sharing knowledge and encouraging development of others to achieve specific team goals.

Contribute in products merchandising through assuring the right display of all furniture, lighting and decorative items.

Responsible for the development and performance of all sales activities.

Staff and direct a sales team towards the achievements of excellent profitability and growth in line with company vision &

values.

Contribute to the development of training sessions for the sales team.

Work proactively with the management team and maintain awareness of upcoming events.

Assist clients and maintain excellent customer service standards.

Order out of stock merchandize for in-store pickup and home delivery.

Assist in the implementation of company market plans as needed.

Develop a business plan and sales strategy for the market that insures attainment of company sales goals and profitability.

Responsible for the performance and development of all account executives.

Prepare action plans by individuals as well as by team for effective search of sales leads and prospects.

Initiate and coordinate development of action plans to penetrate new markets.

Assist account executives in preparation of proposals and presentations.

ZARRA, France – Aug 2009 to July 2011

Sales Associate

Duties:

Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule

to call on existing or potential sales outlets and other trade factors.

Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

Focuses sales efforts by studying existing and potential volume of dealers.

Orders by referring to price lists and product literature.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and

monthly and annual territory analyses.

Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules,

merchandising techniques, etc.

Recommends changes in products, service, and policy by evaluating results and competitive developments.

Resolves customer complaints by investigating problems; developing solutions and making recommendations to

management.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications;

establishing personal networks; participating in professional societies.

Provides historical records by maintaining records on area and customer sales.

Prepared sales contracts and accepted payment through cash, Cheques and credit card.

Ensure each customer receives outstanding service by our company standards

Achieve all revenue and sales targets .participate in the sales trips and special projects with other members of the team.

Dealt with customers queries and complains, stuff management/briefing, time management, and daily sales reports.

REBECKA, France – Mar 2006 to Feb 2009

Call Center - Supervisor

Duties:

Takes orders by obtaining and verifying information.

Enters orders by transmitting information.

Provides product/service information by answering questions; offering assistance.

Maintains call center database by entering and verifying information; updating contact log.

Improves quality results by recommending changes.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing

solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring

opportunities to add value to job accomplishments.

Education and Credential

Cycle Baccalaureate 2008

National Certificate For A Vacation In Applied Mechanical Engineering 2008

National Certificate Of First Degree Trainer and Physical Preparer

Certificate of Seal Configuration In The Media 2011

Certificate of Seal Configuration In The Italian Language 2008

Certificate of Seal Configuration In The English Language 2008

Certificate of Seal Configuration In The French Language 2010

Training

Tele Performance Training – Call Center, Rebecca France

Customer Service Training – ZARA France

Customer Service Luxury Brand Training – Bloomingdales, Retail Academy

Product Knowledge Training – Anfasic Dokuoon (Mohamed Hilal Group)

Time & stress management – MHC Trainig center, Mussafah, Abu Dhabi, UAE

Finance for Non-financial Professionals – Select Training and Management

Consultancy

Management Development Programme – Select Training and Management Consultancy

Leadership Development Programme – Select Training and Management Consultancy

Special Skills

• Computer & IT:

Microsoft Office™ (Word™, Excel™ PowerPoint™)

Windows XP, Windows 7, Windows 8, MS Dos

Internet & Research

Micrografix ABC Flowcharter

• Language:

English: Fluent

Arabic: Fluent

French – Fluent

Italian – Fluent

• Strength

Self-motivation and honesty.

Decisive and forward thinking, with strong vision and strategic capability.

Ability to network and liaise with clients at every level.

Capable of operating within highly competitive industries.

Excellent communication skills both written and verbal.

Motivational and credible with highly effective interpersonal skills.

Ability to persist with a task until objective is achieved.

Strong and quick acquiring of new technologies.

• Other skills

Customer Focus, Customer Service

Data Entry Skills

Listening, Phone Skills

Verbal Communication

Building Relationships

People Skills

Interpersonal Savvy

Problem Solving

Multi-tasking

Customer Service

Meeting Sales Goals

Closing Skills

Territory Management

Prospecting Skills

Negotiation

Self-Confidence

Product Knowledge

Presentation Skills

Client Relationships

Motivation for Sales

Professional References

Brand Manger (JACK & JANES)

Omar Mniai

JACK & JONES >Retail

Phone +971-*-******

****.*****@**********.***

Brand Manger (VERO MODA)

Sarah Ghatase

VERO MODA Retail

phone: +971-*-********

*****.*******@******.***

Brand Manger

Carol Dafer

PIECES Brand Manager

phone: +961-*-******

*****.*****@******.***

Company Details :

SAHPAD TRADING L.L.C

TEL : +971********

Fax : +971********

P.O.BOX : 50324, Dubai_UAE

E-mail: *****@******.***

WWW.SAHPAD.COM

Araissia Zied

Contact this candidate