Customer Service Manager
Resume:
Edward T. Silva
*** ***** ** ** ****, TX 79907
**********@*****.***
Objective: To succeed in a growing company in which I can develop a better understanding of my skills.
Education: 09/00-03/03 Del Valle High School El Paso, TX
02/09-recent University Of Phoenix El Paso, TX
MAJOR: Computer Technology in Networking and Telecommunications
Work Experience: 12/12-recent Chipotle Mexican Grill
Apprentice (Assistant G.M.)
Leads the successful day-to-day operations of the restaurant. Trains and develops crew,
provides exceptional customer service, and maintains budgets set by the General Manager.
Works shoulder-to-shoulder with the General Manager to prepare for the General Manager
role as his/her next position with the company.
08/12-01/13 V.F. Outlet
Sales Rep.
Support store in reaching its goals by providing superior customer service and assisting
with operational activities by following best practices. Assesses the needs of the customer
and provides courteous, helpful and knowledgeable service throughout the store, including
the sales floor, fitting rooms and cash wrap.
06/10-04/12 HGS LLC.
Customer Service Rep. / Floor Supervisor
Customer service for AT&T, Zipcar, and IRS.gov. Handle inbounds calls to assist
customers with their questions about a company’s service or product.
02/07-02/09 Bronco Communications
Management
Customer Service, Supervise agents, work on tech issues, hand out breaks,
training new supervisors, doing paper work, and disciplinary action.
08/05-02/07 K-Mart El Paso, TX
Head Cashier
Cashiers are responsible for consistently keeping the customer at the center of everything
he/she does. Ensures basic and seasonal replenishment, merchandising and operational
programs are established to improve sales and profitability in one or more department(s).
09/04-05/05 Masters Oil Comp. (Diamond Shamrock) El Paso, TX
Assistant Manager
Watch over an entire shift, in charge of employees, assign tasks, schedules, as well as
making sure that they are doing their job, also assist them with any duties that need to be
completed.
04/03-07/03 West Telemarketing El Paso, TX
Marketing Representative
Customer Service, Outbound Calling for AT&T offering new products and
features to former customers.
Languages: English and Spanish
References:
Alan Hernandez Friend El Paso, TX
Samuel Silvas JR Co-worker El Paso, TX
Juan Yepez Supervisor El Paso, TX
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