Customer Service Administrative Assistant

Lisa A. Jackson

**** **********, ***. **. *** Dallas, Texas 75236 ********@*******.*** cell 214-***-****

Objective:

I am a self-motivated, detail oriented individual with a strongly diversified skill set in Human Resources, Payroll and Administration.

I am eager to align myself with a great growing company, utilizing my knowledge and positive problem solving abilities either in a

team environment or an individual basis

Computer/Software Experience:

MS Office Suite (EXCEL, Outlook, Word, Access), Payroll Software (ADP Horizon, ADP EV5, Kronos), SAP, AS400, Web

database, Oracle.

Experience:

Lehigh Hanson Irving, Texas 11/12 – Present

Accounts Payable Associate

• Prepare files for the imaging process of approx. 2500 invoices, per day for Building Products Dept.

• Index scanned records, and analyze them for clarity and accuracy

• Ensures completeness of files; researches missing documents; remove non-essential material; prepare and organize

documents to conform to quality control standards, office procedures and system processes for team members

• Provide administrative support to co-workers which include: filing, additional documentation, requesting other records as

needed and other special projects deemed appropriate by the Supervisor

• Back-up for Materials Dept., preparing and processing approx. 600 invoices per day for scanning

High Profile Staffing via ATMOS Energy Dallas, Texas 04/11 – 08/12

Customer Care Representative

• Open, distribute, and process incoming mail and faxes in a timely manner

• Organize specialized electronic documents database to ensure timely retrieval of all documents.

• Sort and file records and create reports using Access databases.

• Research and resolve customer inquiries or issues in a timely manner; properly document accounts.

• Utilize the AS400 billing system to administer default customer setup and maintenance.

Achieve all department goals and productivity; performs other duties as assigned by management.

•

Centex Homes

Human Resource Assistant/Records Administrator Dallas, Texas 09/05 - 01/10

• Recorded and updated important employee data information in ADP EV5 payroll system in a fast paced environment.

• Executed approximately 50 to 60 verifications on a daily basis based on employment and unemployment status from

State and federal government agencies within a tight deadline.

• Sustained and successfully maintained personnel files for various payroll divisions and the archival and

Retrieval of highly sensitive HR files with little supervision or training.

• Collect and analyze data, and prepare employee data reports for upper management.

• Coded, processed and tracked approximately 20 invoices on a daily basis paying high attention to detail.

• Demonstrated cost-effectiveness by keeping accurate inventory of office supplies and ordering them when necessary.

• Provided proven excellent customer service to internal staff for the entire company by resetting Kronos and IPAY

passwords.

Assurant Employee Benefits

Credentialing Analyst/Administrative Assistant Addison, Texas 09/98 - 09/04

• Managed all aspects of the credentialing file room which entailed mainly the setting up and maintenance of paper

Files, the retrieval and copying of files for audit purposes and the archiving of files for terminated dentists.

• Requested enrollment packages and current documents in order to complete the credentialing process.

• Assisted the credentialing department with data entry, mailing and license verification in which I trained myself on.

• Handled inquiries from members and providers within a short turnaround time in order to provide great customer service.

• Administered approximately 17,000 PPO and 7,000 HMO dentists files overall in a timely manner.

• Demonstrated cost-effectiveness by keeping accurate inventory of office supplies and ordering them when necessary.

Education:

Fundamental Payroll Training Certification

University of Arlington Arlington, Texas 06/07 - 10/07

Registered Technician Trainee Certificate Austin, Texas 05/13

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