Customer Service Manager

Ravi Kumar Goyal

E-mail--

***********@*****.*** Mobile -- 91-981*******

Career Objective:

To be in an environment where constant challenges & creativity are the

essence of working, my interests and skills are utilized in an optimum way

to enhance organization's success and my personal growth with a constant

drive to learn and excel.

PROFESSIONAL EXPERIENCE

Mahindra & Mahindra financial services ltd, New Delhi

Executive: Oct 2013 to till 15 July.

S.E INVESTMENT LTD, New Delhi

Manager: August 2012 to 31st March 2013.

SMC Global Securities Ltd, New Delhi.

Assistant Manager : November 2008 to July 2012

Job Description

. Responsible for handling commodity and currency calls of retail

clients, corporate clients and wealth clients.

. Execution of trades on behalf of clients of FX and commodity segment.

. Timely communication of orders and trade confirmation to the concerned

. Provided research based recommendation to the clients

. Advise clients on investment options and market trends

. Responsible for providing assistance to our wealth team

. Assist researchers in testing of various FX, commodity and derivative

based strategiesand maintaining reports for the same.

Religare Commodities Ltd, New Delhi.

Commodity Dealer:September 2006 to October2008

Contact India Commodities (P) Ltd, New Delhi

Commodity Dealer:July 2006 to 31 August

Sat Guru Commodities,Naya Bazar, New Delhi

Commodity Dealer : November 2004 to June 2006

Educational Qualifications:

. 10th passedfrom BhiwaniBoard of Education (Haryana).

. 12th passed from Bhiwani Board of Education (Haryana).

. Graduation From Sikkim University

. Pursuing M.B.A. From Sikkim Mani pal University

Key Skills:

. Fair knowledge about trading software and its usage.

. Task accomplishment and result oriented

. Ensuring excellent client bonding and maintenance of cordial

relationship.

. Keeping self-updated regarding the current market trends.

Professional Certification (NCFM):

. Commodities market module

. Capital market dealer module

. Derivative market dealer module

IT Skills

. Proficient in MS Office and internet applications.

Hobbies:

. Reading Books, listeningMusic.

Client Relationship Management:

Facilitate continues interaction with the customer to make sure that areas

of concerns can be worked upon for improved services levels. Provide

customer service in order to increase client satisfaction.

Personal Details:

Name : Ravi Kumar Goyal

Father name : Sh. Ishwer chand

Birth Date : 23rd April. 1986

Sex : Male

Languages Known : Hindi and English.

Nationality : Indian

Marital status : Single

Address - :RZ- 163/1, Street No-4,

Vaishali Enclave,PalamDabriRoad

Dabri, New Delhi-110045

Contact this candidate