IT Manager with experience in Infrastructure/ Procurement/ Processes

B-***, Sector *, New Shimla, Mobile : +91-973*******

****************@*****.***

Shimla – 171009, HP.

**************@*****.***

Amit Kumar Agrawal

Seeking Assignments in IT / Technology division

Career Summary

Competent and result-driven IT Manager putting forth over 12 years of total experience with exceptional

understanding of operations pertaining to Microsoft Windows Desktop and Servers, Sonicwall Firewall, McAfee and

Symantec Antivirus Server, Infrastructure Management. Also having expertise in project monitoring, bid evaluation,

hardware inspection related to IT infrastructure. Proficient in streamlining Technical Processes for Performance

Improvement Expert at establishing operational excellence within cross-cultural environments thereby building

cohesive team structures that drive company’s vision to viable realizable goals. Adept at moving into new

environments and extrapolate from the existing experience to quickly adapt to new ways fluently.

Career objective

Aspiring to deliver services in a IT Manager’s role within an organization, aiding its commitment to grow with

effective Technological Solutions. Core competencies include

TECHNOLOGICAL : MANAGERIAL :

• •

Windows XP, VISTA, Windows 7, plus exposure Skilled in Vendor Management, Bid/ Quote

to multiple language OS – i.e. localized OS. Evaluation, comparison of Technical

• Specifications of the products, Desktop PCs,

Apple MAC OS X 10.4 / 10.5 /10.6

projectors, UPS, Switches, Firewalls, Software

• DHCP, DNS, TCP / IP, LAN, WAN & Wireless

and recommendation for purchase that helps

Networks

in Cost Effective Decision making.

• Sonicwall Firewall – Implementation, DMZ,

• Requirement Analysis, evaluation of AMC

VPN, SSL VPN, Bandwidth Management,

Contracts, hardware Inspection, project

Gateway Antivirus.

monitoring.

• McAfee Protection Pilot and ePolicy

• Experience in managing a team of 6 IT engineers,

Orchestrator Server for Centralized

provide them guidance, space and responsibility.

administration of McAfee Antivirus

Recruitment / performance evaluation.

• Symantec Endpoint Protection Enterprise

• Responsible to Plan for Business Continuity,

Edition Server for Centralized administration of

Disaster Recovery and Expansion Planning.

Symantec Antivirus + policy Control

• Active Participation establishing processes for

• Software Licensing.

Supplier Agreement Management, Facility

• Exposure to Virtualization Techniques.

Management Services, Incident Management

• Microsoft System Center Configuration

& Change Management.

Manager 2007 & System Center Online

• Exposure to comply different IT processes

with ISO 9001: 2008 AND ISO 27001

Professional Experience

Senior Consultant Technology Management National Institute for Smart Government Oct. 2012 to

date (Present Employer)

Responsibilities

• Technical Evaluation of bids.

• Contract Management of the IT infrastructure related equipment and services.

• Inspection of the delivered hardware as per specification mentioned in the RFP document.

• Review of the maintenance reports submitted by the service providers.

• Supervising any transition plan for the in-house IT infrastructure.

• Present the requirement of the client to the Service Provider and work out a feasible solution to a given

problem

Achievements

• Inspections of various projects being executed by different vendors in the State.

• Successful planning for the Disaster Recovery Plan for the Organization.

• Successful in suggesting solution to the State for efficient usage of IT hardware resources.

IT (Manager) Thomson Digital, A Division of Thomson Press (India) Ltd. Mar' 12 to

Oct. 12

Responsibilities

• IT Infrastructure Management.

• Ensure proper service delivery and adherence to the SLAs by the Vendors.

• Ensure Service delivery to the end user/ project teams to have smooth operations.

• Software License Management in the enterprise.

• Antivirus Server Management.

• Supervising any transition plan for the in-house IT infrastructure.

• ensure the adherence to the ISO 27001 standards in the organisation IT processes.

Achievements

• Successful implementation of Antivirus software on MAC platform.

• Cost optimization for hardware and software.

IT (Manager, Associate Manager) QA InfoTech Pvt. Ltd., Noida May’ 08 – Feb. 2012

Responsibilities

• Carried out evaluation, Recommended and Implementation operations associated with Sonicwall NSA

3500 model including DMZ SETUP, SSL VPN and VPN Setup: Site to Site VPN and Global VPN

connectivity for Remote / Home Users.

• Evaluated and Recommended Symantec Protection Pilot Server Antivirus product for the network

protection, and planned implementation / migration from another Antivirus to Symantec Antivirus,

involving 5 engineers. Created standard policy at the organization level, and at the group level, for

enabling devices and other access control and strengthening security of the network.

• Successful Implementation of SCCM Server 2007 in testing environment

• Responsible for the Technical Requirement Analysis, Inviting and Evaluation and comparison and

recommendations of the proposals and products; and tracking the Purchase; Asset Inspection and Asset

Management.

• Handled the process establishment and improvement activity for the Supplier Agreement Management

and Facility Management Services process for IT Infrastructure,

• Responsible in Business Continuity, Disaster Recovery and Expansion Planning activities pertaining

to IT Infrastructure.

• Making sure that the team is working efficiently; providing them guidance and motivation.

• Provide feedback to the higher management on Teams performance and Infrastructure related issues /

suggestions.

Lead Network Administrator / QA InfoTech Pvt. Ltd., Noida Aug ‘06 – April 2008

Network Administrator)

Accomplishments

• Implementation of various rules on Firewall to strengthening network security. Port blocking,

policies.

• Separated Network for various departments for better security and interconnectivity in a desired manner.

• Techno-commercial: Proactively strategized the expenditures and achieved a cost-cut on RAM, UPS and

on purchase of different hardware from time to time / on AMC contracts.

• Techno-commercial: Smartly figured out and negotiated with the vendor for the upgrade of the

existing Firewall at Network gateway to a higher model, with increased performance and configuration.

• Techno-commercial: In case of ISP, developed vendor contacts and chosen one of the best ISP at a

reduced price, for Branch office Chandigarh and Head Office Noida.

• Techno-commercial: When it comes to the renewal of the Antivirus Product, Technically and

commercially evaluated another antivirus product, with increased featured and at a reduced price.

And did the planned migration to the new product, using increased features.

• Techno-commercial: Successfully carried out various expansion activities including IT setup in new

premises as well as increasing the capacity of the existing infrastructure.

• Techno-commercial: Cost effective decision making pertaining to the management of IT Infrastructure

or new purchases or contract renewals which resulted in reduced cost and in some cases better products /

services.

• Managerial: Streamlined the various IT processes and actively participated in organizational activities to

achieve ISO 9001:2008 and CMMI Level 3. My process areas were for ISO: IT, and For CMMI:

Supplier Agreement Management. I was authoring Configuration Management and IT part of the

Service Continuity Plan.

• Managerial: Guidance and mentoring the Team of 5-6 IT Engineers and empowering them and helping

them in supporting the IT infrastructure in the best possible manner.

Strengths:

• Strong organizational, technical problem solving, planning and customer service skills.

• Project Management Skills: prioritization, problem analysis, use of judgment and ability to solve

problems efficiently.

Senior Technical Engineer Telestrategies inc. Mar. 06 to Aug 06

Responsibilities:

• Manage and maintain technological issues to ensure growth of the call center in terms of Technology and

System Administration.

• Responsible for managing the leads and creating New Telemarketing Campaigns as per the operation

requirement for improved business solutions and revenue.

IMSG Engineer Reliance Infocomm Ltd., New Delhi Sep ‘03 – Feb ‘06

Responsibilities as an IMSG (infrastructure Managed Service Group) Engineer

• Responsible for managing entire spectrum of Help-desk activities which include new user setups, existing

end-user desktop software / licensing support, Remote User Support, end-user Desktop/Laptop hardware

troubleshooting including scanners, printers etc.

• Strategically facilitate entire statistical information in regards to measured employee performance against

each Service Level Agreement (SLA) which is maintained through a tool called REMEDY.

• Strictly adhere to formal approval procedures for the control of company hardware and software assets.

• Effectively convene the outsourcing activities for all unresolved customer issues to specialized external

service providers thereby providing an instantaneous temporary solution for continued end-user output.

• Proactively played a part in several turnkey setup/implementation activities for Reliance Web Worlds.

• Handle the maintenance of inventory and co-ordinate store keeping activities for non-productive spare

assets present at different physical locations.

Accomplishments

• Played a pivotal role in the setup of Web worlds & worked on SQL Front End to generate daily reports.

Senior System Administrator Cybizcall International Ltd., Gurgaon Feb ‘03 – Jul ‘03

Responsibilities

• Maintained the LAN, DHCP and established and managed a Proxy Server for controlled internet access.

• Efficiently liaison with ISPs for Web & Voice connectivity and handle agent / operation staff queries to

resolve problems.

• Accountable to understand and fulfill client requirements thereby coordinating with the service provider

in USA.

• Manage and monitor the process of Installation and Maintenance of Microsoft Exchange Server 2000.

Accomplishments

• Profitably achieved 35% reduction in costs in the Internet Expenditure.

• Implemented a Proxy Server for controlled internet Access.

• Successfully handled the implementation of Exchange Server 2000 for 50 – 60 users.

Earlier Assignments

Senior Executive iEnergizer Inc. Apr ‘01 – Jan ‘03

Here my profile was that of the Engineer in IT / Technology Department, and I was responsible for the Desktop

related issues, monitoring of the internet Links, Antivirus updates on the client machines.

Academic Head APTECH Computers, Sihora Feb ‘01 – Apr ‘01

Worked in “Computer Academy” from June 2000 to December 2000 as a Faculty in Jabalpur. My

responsibility was to provide training on web page designing using HTML, Java Script. And providing short

term education on internet, TCP/IP, DOS, Windows NT and 98 to specific group.

Worked in Deepa Enterprises from October 1999 to May 2000, as a freelancer to develop and maintain

website using JavaScript 1.3 & HTML and other tools available on internet for free.

Education

Master of Business Administration in Information In class room cum distance education mode from (Pursuing)

Dec 14.

Systems Management Sikkim Manipal University, Learning Center at

Ghaziabad

Bachelor of Engineering- Electrical Engineering Govt. Engineering College, Awadhesh Pratap 1997

Singh University, REWA, MP

Trainings Attended

MCP in Windows 2000 Professional

MCP in Windows 2000 Server

MCP in Implementing and Administering Active Directory Service

One Year Certificate Course from Asset International from Jun ‘98 – Oct ‘99

Personal Details

29th June 1975

Date Of Birth

Passport Details G9548357, Valid Till 16/07/2018

Date :

Place: [AMIT KUMAR AGRAWAL]

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