Customer Service Technician

[Phone number]•[E-mail address]

[Your Name]

**** ******** ***., ***** ***, MI 48067 • 616-***-**** • **********@*****.***

Patrick Horner

E xperience

May 2013-Current

City Events Group Troy, MI

Audio Visual Technician

Manage daily audio visual needs for the Troy Marriott’s 17 conference rooms. Typical daily equipment

includes sound projection systems, professional projectors, screen and dress set-up, distribution

amplifiers, video switchers, Polycom soundstations, video-conferencing systems, lighting, cabling, and

more

Act as main contact for client in preparation for event to determine Audio Visual needs, and offer

professional advice and recommendations. During events, in charge of real-time troubleshooting of A/V

equipment and computer software

Keep client satisfied with excellent, proactive customer service at all times

Generate weekly schedules, keep detailed Event Logs for all events, maintain equipment

Jan 2013-May 2013

Lockwood Media Waterford, MI

Audio Visual Technician/Equipment Manager

Set-up and operate live event production equipment including HD Professional Video cameras, DVD

duplication devices, internet live-streaming software, audio recording devices

Log and categorize hours of film into appropriate, and functional folders

Train and supervise 2-10 freelance technicians during weekly live-event productions

Manage all Social Media for Lockwood Media

December 2012

AMC Holland, MI

Production Assistant

Assist in daily operations of production for AMC show “Showville”

Tasks included loading/unloading equipment trucks, handling appearance/location releases, assist

camera operators with card organization and logging

June 2011-August 2011

Fox 17 Grand Rapids, MI

Production Intern

Generate weekly shooting schedules for all road news crew

Answer news tip line and track police scanner for breaking news

Travel with road crew to shoot, edit, and broadcast news segments

Log and organize footage

E ducation

Sept 2008-May 2012

University of Michigan Ann Arbor, MI

BA in Screen Arts and Cultures

Maintained concentration GPA of 3.3/4.0

References

[Phone number]•[E-mail address]

[Your Name]

John Hahn 248-***-****

James Bacheller 248-***-****

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