Customer Service Representative

Joyce E. Ruffin

Durham, NC *****

919-***-**** *********@*****.***

SUMMARY:

Over 15 years of solid Administrative skills in the healthcare and

government sector. People oriented, proficient, detail oriented, loyal,

and always early for assignments.

SKILLS

( IT help desk experience, triaging tickets and assisting end users

with software

issues, Excellent customer service experience

( Entering payroll information into computer system using SAP program,

preparing

expense reports and spreadsheets, negotiating price and products

with

customers and vendors

( Epic/Maestro Care-Go Live Support experience: Tivoli, Remedy, and

Outlook

. Administration skills: multi-tasking, Typing, data entry/8800 kph

. Ms Office Suite, Publisher, Outlook, Power Point, office equipment

. Professional Counseling/community support skills with Adult patients

. Dedicated employee that shows up early and fully committed to the job.

EDUCATION:

Apex School of Theology, Studying, Associate degree in Christian Education

Durham Technical Institute, Secretarial Science

. Word processing certificate 1988

. Medical coding training 2000

Northern High School, Diploma

PROFESSIONAL WORK EXPERIENCE

UNC Hospital(Alphanumeric) Apr 2014 - Aug 2014

Used excellent customer service skills to triage IT help desk tickets,

forwarding recorded information to appropriate department as well as

assisting with software problems if possible. Used excellent customer

service and typing skills as well as independent judgment when appropriate.

Datrose (Sync Services) Nov 2013 - Jan 2014

Assisted end users with product related issues. Recorded information into

computer system and forward information to appropriate IT personnel.

Provided excellent customer service.

Duke University/Epic/Maestro/Go-Live Support (Kelly Services) Sep

2012 - Nov 2012

Helpdesk support for end user and customer related software issues.

Assisted end user through use of tivoli, Remedy, MS Outlook, Epic software,

Windows 7, and Maestro care software. Provided excellent customer service

and professional communication skills for efficient software and

email/internet knowledge

IBM Global Administration Department (Manpower) Jan

2011- Sep 2012

Assist clients by scheduling teleconference meetings all over the world,

prepare expense reports and submit them to the appropriate people, make

travel arrangements for clients, act as liaison between client and client

peers/managers/etc., order supplies upon request, prepare emails and other

documents as needed, contact clients/peers/businesses by telephone when

needed, provide other administrative support for clients all over the

world.

Durham County Human Resources (Manpower) Oct 2010 - Apr

2011

Customer Service Representative

Entered applications for employment into SAP System, greeted public,

answered

Multi-line telephone, ordered supplies, received Money for purchase of

coupon books and bus Passes, distributed awards to retiree employees,

Designed & Created documents, used various office machines, assisted

applicants with entering data for employment into computer, performed

troubleshooting as needed, explained employment process to potential

applicants, and communicated effectively.

Duke Medical Center Durham, NC Mar

1989 - Apr 2009

Adminitrative Secretary

Assists in the preparation of reports, correspondence, and/or statistics.

Assists in the maintenance of records and filing systems; types and/or

enters data into computer systems, including word processing, spreadsheet,

presentation, database, or specialized software packages. Assists in the

administration of programs, projects, and/or processes specific to the

organizational unit served. Must have experience with customer service in

talking over the phone with internal and external customers.

Assisted payroll clerk with various accounting duties to include accounts

payable & receivable from various vendors, companies, and patients.

Verified employee's time, pay through SAP and issued payroll checks.

Negotiated the price of products from various vendors and sent out

e.mail,/correspondence & made phone calls as needed. Used cash/credit

card to pay for supplies, material for department. Performed lots of

typing and transcription of clinic notes/operative notes/surgery notes from

various clinics to include Eye Clinic, Family Medicine, Hematology

Oncology, Pediatrics, Oncology, Sports Medicine, Psychiatry, Ophthalmology

and Pre-op Screening Clinic. Typed various documents to include, flyers,

manuscripts, charts, graphs, memos, letters, publications. Filed, faxed,

scanned, answered telephones, greeted patients and clients, supervised

other employees when needed, assisted payroll clerk with various duties,

ordered and monitored supplies for unit, negotiated prices and products,

notarized documents and assisted with any other necessary assignments.

Contact this candidate