Technical Support System Administrator

Bendrick Murray

Client System Administrator

Abilene, TX

********.******@*****.*** - 325-***-****

* ***** ** *********** ******** experience: information management, administrative, client support technician:

o Supervising, managing, counseling, training

o Current possess Secret Security Clearance

o Commitment to professional standards of performance

o Prolific author of effective procedures that save time and money

o High integrity and inspirational in providing highest morale

o Easy adaptability to new responsibilities, situations, and environments

WORK EXPERIENCE

Computer Technician

Quadrivium Technologies - Abilene, TX - October 2013 to Present

Responsibilities

Network management; provided remote support, monitored systems and assisted with data backups, VPN

management and documentation. Installation of programmes, files and databases on client systems; VPN

management service, management of Trouble Tickets, and provided technical support and trained over 2000

PC users.

Skills: Communication, organization, and perseverance.

Client System Administrator

United States AirForce - Abilene, TX - June 2006 to June 2012

•Provided continuous information flow through computer support services in accordance with established

industry standards for the United States Air Force

•Provided technical support, system technology, resources, security and Information Assurance Awareness

training to over 1,300 personal computer (PC) users

•Plan, conduct, and coordinate company's electronic office systems activities to include personal computers,

electronic mail, on-line and internet resources, and standard software products

•Troubleshot small computer shortfalls & runs system diagnostics to determine network system malfunctions

•Tracked and monitored PC trouble tickets to ensure timely resolution; responds to telephone calls, email, and

personal request

•Troubleshot, repaired, and performed preventive maintenance on personal computer systems

•Documented, installed, maintained, upgraded and replaced line item hardware and software

•Supported and maintained both user and email account information

•Installs programs, files, and databases on client systems as required

•Physically controlled all software licenses and original software, maintained a software database to ensure

compliance with Certification and Accreditation

• Automated Data Processing Equipment Manager; responsible for purchase, inventory, transfer and turn-in

of over $800K worth of communications equipment

EDUCATION

A Plus Certified in computer science

Cisco College - Abilene, TX

2016

ADDITIONAL INFORMATION

A PLUS CERTIFICATIONS

Critical knowledge of Communication Systems

Infrastructure, Network, LAN, WAN

General Network Concept.

Comments: I plan on attending ACU spring of 2013 to finish my IT degree.

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