Customer Service Manager
Resume:
William Scott Davis
Sacramento California 95823
*********@*****.***
Summary
Extensive experience in operations and the customer service environment; which included training and
development of a minimum of 10 coworkers.
Extensive years experience as a manager. Highly organized detailed oriented, problem solving and
superior interpersonal skills.
Professional Experience
Ikon/Ricoh, Fort Lauderdale, Florida 2004 - 2014
Shift Manager
This position had taken many facets,although the position title never changed, the responsibilities did.
Duties included training and supporting staff, managing AR accounts, inventory, payroll, FTP site,
scheduling, interviewing applicants, operating machines and driving sales.
*Organized and scheduled projects which maintained positive deadline compliance.
*Developed color coded system which maintained organization of projects.
*Provided excellent customer service to account managers and their clients.
*Known for being reliable, willing to learn and willing to take on challenging new assignments.
Footlocker, Coral Springs, Florida 2002 - 2004
Manager
*Resposinsibilities included but weren't limited to POS procedures, inventory management,driving
sales, receiving shipments and providing legendary customer service.
*Performed opening/closing procedures and implementation of Plan O Grams.
Cord Camera, Indianapolis, IN 2000 - 2002
Assistant Manager
*Supervised and trained coworkers including tasks such as inventory control, selling of digital and SLR
cameras, POS operations and opening and closing procedures.
*Maintained and processed film orders
Quality Stores, Indianapolis, IN 2000 - 2000
Sales Manager
*Supervised and trained all salespersons, cashiers and impemented all Plan O Grams.
*Maintained profitability and excellent customer service.
Kinkos, Indianapolis, IN 1994 - 2000
Manager/Assistant Manager/Project Manager
*Maintained overall store operations including market growth and profitability.
*Supervised and trained coworkers including payroll and scheduling.
Education, Professional Development And Training
MM Vocal Performance, University Of Illinois - Champaign, IL
BM Music, Mars Hill College - Mars Hill, NC
*Situational Leadership
*Leadership Competencies
*Supervisory Leadership
*Basic and Financial Management
*Managing Performance
*Code Of Ethics Training
*Diversity Training For Managers
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