Customer Service Manager

CHAD E. NEWMAN

*** **** ********, **, ********, GA **************@*****.*** 678-***-****

JOB OBJECTIVE

Supply chain, Material Management and Inventory Control Supervisor, for a manufacturing company

EDUCATION

BUSINESS MANAGMENT 1991-1992 Georgia State University Atlanta, Georgia

SUMMARY OF QUALIFICATIONS

Extensive experience in Manufacturing Materials Management, including cycle counts, inventory metrics and control, analysis, data and

audit processes, quality fulfillment, ISO, WMS

22 years shipping and receiving, DOT, OSHA, LTL and FTL certified, knowledge of 5S.

Excellent problem solving and analytical skills, including communications,6 Sigma Blackbelt

Experience in Word, Access and Excel, Research and Development.

EMPLOYMENT

2012 – 5-12-14 LaGrange, GA

CATERPILLAR, FOREST DIVISION

Materials Coordinator

o Analysis inventory metrics and quality of products and recommend improvements.

o Ordered materials to maintain accurate inventory levels, for facility demands.

o Supervised crew of 6 employees dedicated to storing and the distribution of materials to department leads.

o Implementing inventory control, quality fulfillment, and auditing of current material processes.

o Implementing and enforcing DOT, OSHA, WMS and ISO rules and regulations.

2010- 2012 Atlanta, GA

COBALT TELECOM

Materials Manager,

o Analysis inventory metrics and quality of products and recommend improvements

o Ordered materials to maintain accurate inventory levels, for job specific demands.

o Created inventory control process for accurate quality fulfillment and parts distribution

o Implementing and enforcing DOT, OSHA, WMS and ISO rules and regulations.

2009-2010 LaGrange, GA

T-MOBILE

Warehouse Clerk, shipping/ receiving clerk, order picker/inventory control, logistics maintenance, DOT certified forklift operator

2008-2009 Fairburn, Georgia

EXCEL LOGISTICS

Warehouse Lead, general warehouse duties including DOT forklift (slipsheet and speedjack) operation, and preparing freight for shipment.

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2006-2007 COLORADO BOXED BEEF COMPANY Atlanta, Georgia

Shipping/Receiving Supervisor, supervising employees all aspects of shipping, receiving, and transportation.

2004-2005 Peachtree City, Georgia

GALLOPADE INTERNATIONAL

Fulfillment Manager, supervising warehouse personnel, shipping, receiving, inventory, production, order entry, providing Customer service, DOT

certified forklift operator

2000-2003 College Park, Georgia

AIR CARGO EXPEDITERS

Operations Manager, overseeing all facets of shipping and receiving, supervising drivers, billing, auditing and correcting paperwork, meeting

customers’ needs and schedules, and achieving timely delivery, DOT certified forklift operator and trainer

1992-2000 Hapeville, Georgia

FEDERAL EXPRESS

Customer Service Agent, tracking packages and high volume freight for national and international clients, providing clients with excellent

customer service via the telephone and in person, checking paperwork, including time sheets of other employees. Route Driver, CDL certified,

responsible for efficient delivery and pick-up of freight, providing outstanding customer service to a variety of corporate and private clients.

Ramp Crew, responsible for careful and timely loading of freight onto aircraft, DOT certified forklift

References Available upon Request

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