Customer Service Manager
Resume:
Tyler Renfroe
Sugar Land, Texas 77478
***************@*****.***
EDUCATION:
Houston Community College, Stafford Texas
Currently working towards my BA degree in Business Management
SUMMARY:
I have over three years of experience working as a full time manager for two different companies. My experience includes,
but is not limited to, supervising and maintaining all staff within the business, developing strategic plans, building customer
relations, and help design new processes and procedures used to run and maintain a small business. Experienced in
managing data and maintaining reports used to track inventory and sales. Provided staff with proper training and
certifications needed to excel within the company.
EMPLOYMENT:
Stomping Grounds: Sugar Land, TX
Position: Manager - (Nov 2012- Jul 2014)
• In Charge of staff in means of: recruiting and hiring, supervising and monitoring, training and
development.
• Responsible for all financial objectives including, scheduling expenditures, marketing and advertising,
analyzing and maintaining sales reports. In charge of monitoring and approving all major currency
transactions in the store and all transactions with the bank.
• Maintain and in charge of all vendor relations which includes, placing orders, maintaining accounts
payable, and expediting and tracking all shipments from a variety of vendors.
• Report directly to the owner of the company
Bearfoot Management: Dallas, Texas
Position: Aquatics Manager / Swim Instructor (Apr 2012- Oct 2012)
• Managed and supervised a team of lifeguards while maintaining a safe swimming environment
by enforcing all rules and regulations of the pool and surrounding area.
• Responsible for chemical maintenance and testing, record-keeping, scheduling of staff,
balancing cash drawer and approving all major transactions.
• Provided staff with lifeguard training courses, weekly in-services meetings, and daily safety
check-in meetings.
• Taught private swim lessons as well as scheduled group lessons for children and adults.
Stomping Grounds: Sugar Land, TX
Position: Assistant Manager (Aug 2010-Mar 2012)
• Assist and support general manager, trained in all positions to assist shifts during peak times,
enforce a safe and clean work environment. Maintain and update procedures and guidelines
used by staff.
• Responsible for opening and closing the store, counting registers and signing off/approving all
transactions and maintaining of daily reports used to track sales.
• Provide friendly customer service, professionally resolve all customer issues and promote sales
with discounts and incentives.
TRAINING & CERTIFICATIONS:
OSHA, Surfsafe certified in food safety, American Cross CPR and first aid certified, Water safety
instructor certification, Microsoft Word, Excel
REFERENCES:
Available upon request
Contact this candidate