Customer Service Sales Representative

Ruslan (David) Davidenko

**** ***** *******, ***. ***, Montreal J4P3J2

Mobile phone: 438-***-****

E-mail: ************@*****.***

I am a positive, optimistic and cheerful person and conscientious at work.

I am looking for a position as an ENTRY LEVEL account manager where I can

apply and further develop my acquired skills. I speak English, German,

Russian and Ukrainian fluently, and have a good working knowledge of

French. I have outstanding customer service and communication skills with

Canadian and European experience, diplomatic and patient with all types of

individuals and organizational levels. Highly organized, strong follow up

skills, with great attention to details, flexible, strong work ethic.

Education:

2012 - 2013

Diploma in International

LaSalle College, Montreal, QC Commerce

Import-Export (FITT),

CITP Certification.

1994 - 1996

English and German Interpreter

Odessa State Foreign Languages School Diploma.

1994 - 1999

Bachelor in Business Law and

Odessa State University,

International Trade.

Economic and Law,

Odessa.

Professional Experience:

1. 2013 - 2014 Sales Representative in the company " Altitek " Montreal.

2. 2006 - 2011 Sales Coordinator in the company " Nexus - International "

Trading House.

Responsibilities:

- Scheduling and booking deliveries, liaising with transport companies,

interstate and international, maintaining database of clients and shipment

orders, assisting customers for booking travels, sales support, resolving

concerns, interpreting for business clients.

Achievements:

- negotiating new partnership deal with East Europe partners.

3. 1999 - 2006 "Exlibris" Freight Company in Odessa. "Exlibris" is a

freight forwarding company that imports and exports air, sea, rail freight

from international agents.

Responsibilities:

- Maintaining database of clients and shipment orders.

- Scheduling and booking deliveries.

- Assisting in the routine operations of the logistics department.

- Translate documents, interpreting for business clients.

- Invoicing and costing of shipments.

- Maintain professional relationships with freight forwarders and customs

brokers.

Achievements:

- Reduced scheduling errors by 16%

- Aided in negotiating new partnership deal with German clients.

4. 1998 - 1999 Shipping & Receiving Clerk "Dias Shipping" in Odessa.

Responsibilities:

- Assisting customers.

- Stocktaking.

- General shop front duties.

- Interpreting for business clients.

- Delivering the goods as per customer's goods receipt system.

- Translate documents.

- Filling and maintenance of all order sheets.

- Following up on the payment of invoice with the finance department.

- Prepare all necessary shipping documents with the correct destination

labels and

machine readable bar-coding feature.

- Reconcile waybill documents and orders to ensure incoming shipment

conforms to

order specifications.

- Update automated inventory management system to capture good increment

and

decrement conditions.

Achievements:

- Was employee of the month 5 times.

References from work and schooling are available upon request.

Contact this candidate