Support Active Directory
Resume:
Kimberly Thatcher, * Charles Court, Annandale, NJ
***********@*****.***
Kim recently completed her Associates degree in Information Systems and
Technology, and has approximately one year of Helpdesk support experience.
She is seeking an opportunity where she can continue to grow, enhance her
Network knowledge, and contribute her diverse technical & prior business
background. Kimberly is an outgoing professional with excellent
communication skills, both verbal and written, has excellent listening skills and
follow through, and enjoys helping others and building relationships. Ready to
relocate for the right opportunity.
EDUCATION
A.S., Information Systems & Technology, 2013
Raritan Valley Community College, NJ
Pursuing Bachelor’s degree, evenings currently have 90+ Credits.
Computer Programming Certificate, 1993
Middlesex County College, NJ
COMPUTER SKILLS
MS Office Suite: Word, Excel, Powerpoint, Access database.
SCCM, VPN, ACTIVE DIRECTORY, Teamviewer, Showmypc.
Windows XP & 7, Mac OSX, DOS, MPE/iX, System 38,
IBM AS/400, HP3000 (mini) & IMAGE
XHTML/HTML, COBOL, CICS, C, BASIC, Cognos Powerhouse, both HP3000
and IBM (formally trained), Image/SQL.
EXPERIENCE
CANON SOLUTIONS AMERICA 02/2013 Present
IT Support SPECIALIST
Help Desk, Tier 1 & 2 support. Work with a helpdesk team of 30, to support
approximately 200,000 end users, ranging from temp workers to executive
staff. On an average day, close 100 tickets using an in house system.
Windows 7 & XP Operating Systems support & troubleshooting for desktop and
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laptop hardware.
Using SCCM, install applications, troubleshoot & test.
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Re image and maintain desktop and laptop systems to standard specifications.
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Using IP technology to assist with an assortment of PC issues.
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Active directory activities, security, Internet & network.
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Password maintenance: Oracle access spreadsheets, SAP & Brunet,etc. IT
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department supports nearly 200,000 employees.
Set up & trouble shoot smartphones for Copier technicians, executives. Ensures
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security procedures are enforced.
Create and administer clear, concise documentation. Inventory and Asset
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Management of all IT equipment.
Complete ownership of all IT related issues on site.
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Effective communication to escalate resolution of problems.
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INNOVATUS TECHNOLOGIES LLC 06/10 2/2013
Desktop Support Analyst (Temp Position)
Help Desk 2nd level support. For Home Nursing Solutions. As
users/managers request, design and create reports defining
selection criteria via MS Access, advanced MS WORD (styles,
templates, macros) higher level applications support. Support both remotely
and in person. Troubleshooting at an advanced level.
Consulting positions Sept 2007 May 2010
Crayola, Using MS Access, develop scripts and extract data as required for
management application requests, Run daily & weekly jobs, maintain
database of master codes, process orders, modify etc.
Colgate Palmolive Prepared and formatted data in Excel to
upload to SAP database using Legacy System Migration
Workbench. Parse data for accuracy. Created Excel pivot tables
to prepare date for upload. Completed LSMW Upload on a weekly
basis. Review progress with team to assign all tasks and remain on
schedule.
Advanced Network Systems, LLC 1991 2007
Managing Partner, Consulting Business Co operated and
managed all aspects of successful IT consulting business. Provided
services to large accounts such as Rodale Press, Agfa, Hoechst
Celanese and many other large clients.
Earlier programmer analyst work (1995 1998) utilizing
Cobol and Cognos on HP3000 and AS/400.
OTHER ACTIVITIES include numerous volunteer programs and
coaching.
Contact this candidate