Customer Service Representative

Leslie K. Cook

** **** *** ****** ***. *H

Mount Vernon, NY 10550

*********@*****.*** - cell 914-***-****

SKILLS

MSOffice, MS Word, MS Works, Excel, PowerPoint, Access, Outlook, Outlook Express, WordPerfect

6.0,

Legal Key 4.0, Kforce Capture,, Lotus Notes, Various types of copiers,,POS systems and cash registers

WORK EXPERIENCE

Records Clerk Milbank,Tweed, Hadley,McCloy, LLC

Canon Business Solutions -New York, NY -July 2010 to May 2013

• Retrieved maintained and established client files.

• Prepared files for off-site storage - Indexing - boxing - entered index contents into "Legal Key"

system

• Responded promptly to requests for files via Outlook

• Assisted with special projects relating to document maintenance

• Oversaw pick-up & delivery schedules; US mail; firm pouching services; parcel deliveries;

• Oversaw the receipt and storage of office supplies; distribution of office supplies to copy centers &

individuals

• Assisted with conference for set-ups

Law Firm Office Manager

Richard A. Roberts, Esq. -Mount Vernon, NY -December 2006 to August 2009

• Kept lawyer’s court calendar

• Scheduled and coordinated House closing meetings

• Prepared and modified Bankruptcy plans

• Prepared documents for Real Estate Pre and Post Closings

• Evaluated plans, schedules and Proof of Claims for confirmation

• Responded to correspondence from debtors, creditors and attorneys

• Ordered and maintained supplies

• Implemented new filing system for office to run more efficiently and effectively

Customer Service Administrator

VERIZON

• Wrote correspondence; proofed and edited documents to ensure accuracy and consistency for

Account Executives

• archived client files; ordered supplies; arranged internal workshops and managed employee

time

• Reconciled expense and department reports for Account Executive

• Coordinated domestic and international travel arrangements

Administrative Assistant

VERIZON

• Performed secretarial tasks - filing, photocopying, faxing, and typing various correspondences

• Reconciled expense reports

• Coordinated domestic and international travel arrangements

• Responsible for maintaining large database of logs, pie and graph charts, monthly, and quarterly

reports

• Coordinated preparation of company reports

Dispatch Clerk/ Mailroom Clerk

VERIZON

• Duties included collecting, sorting, and distributing mail

• Kept log of incoming and outgoing mail/packages

• Coordinated conferences; large staff meetings; slide presentations for board meetings;

Audio /visual equipment set up and timely dissemination

EDUCATION

AA in Fashion Design, Fashion Merchandising

Fashion Institute of Technology - New York, NY

January 1985 to January 1993

ADDITIONAL INFORMATION

• Excellent telephone skills

• Execellant organizational skills

• Knowledge of legal type documents

• A people person who shows initiative, independence, & creativity.

• Strong analytical and organizational skills.

• excellent interpersonal skills, phone manner, and office etiquette.

Contact this candidate