Customer Service Engineer

JEFFREY MICHAEL BENJAMIN

*************@*****.***, 860-***-****

SALES ENGINEER

PERFORMANCE PROFILE

Reads and comprehends engineering drawings and computer programming code. Able to effectively write

and verbally communicate high-level mathematics and scientific principles to non-technical personnel.

Exceptional knowledge of advanced mechanical engineering fields and their applications. Proactively

ensures accurate delivery of products in a timely manner to ensure customer satisfaction. Authors multiple

reports and procedure manuals for downstream use.

CUSTOMER SERVICE EXPERIENCE

KONICA MINOLTA, WINDSOR, CT 2013 – 2014

Account Service and Support Specialist

• Functions as liaison between customer, technical service, and in-house departments to

coordinate, monitor and resolve deployment and service issues of customer products

• Collects and communicates customer-required information to pertinent parties to ensure timely

and proper installation of company product hardware and software

• Performs follow-up with technicians and customers and initiates necessary steps to resolve

internal/external escalations post-sale and distribution

• Maintains and disseminates status of customer products using multiple database software tools

FEDERAL EMERGENCY MANAGEMENT AGENCY, WINDSOR, CT 2013

Individual Assistance Specialist

• Reviewed cases and contacted individuals to determine eligibility for financial assistance and

provided necessary need-based referrals

• Consolidated financial assistance data for legislative decision-making

RED LOBSTER / RUBY TUESDAY, WETHERSFIELD, CT 2011 – 2013

Bartender

• Delivered drink and food service in a friendly, high-volume environment

• Adhered to all corporate standards regarding safe and prompt service

ENGINEERING EXPERIENCE

WESTINGHOUSE ELECTRIC COMPANY, WINDSOR, CT 2010 – 2011

Mechanical Engineer

• Analyzed structural integrity of nuclear reactor using proprietary software

• Determined safety of company products based on evaluation of engineering drawings

• Authored reports and delivered results to clients and Nuclear Regulatory Commission to

determine operability of multimillion dollar power plants

DEPARTMENT OF TRANSPORTATION, CAMBRIDGE, MA 2008

Analytics Engineering Intern

• Performed data-collection and analysis summarizing validity and reliability of test-results for

passenger train window safety

• Evaluated data involving 1000s of small motor vehicle accidents to analytically and

graphically illustrate results for future legislative use

• Analyzed key case-studies of police-reports detailing circumstances of automobile accidents

REAL ESTATE EXPERIENCE

CROSSHARBOR CAPITAL PARTNERS, BOSTON, MA 2007 – 2007

Executive Assistant

• Compiled information for multimillion dollar acquisition investments

• Prepared travel arrangements and scheduled meetings

BOSTON GROUP DEVELOPMENT, BOSTON, MA 2002 – 2005

Leasing Manager

• Maintained 98% occupancy for 293 apartment high-rise building

• Communicated with sellers, buyers, and attorneys to facilitate sale of 26 condominium units

EDUCATION

MASTER OF SCIENCE, MECHANICAL ENGINEERING - BOSTON UNIVERSITY COLLEGE OF ENGINEERING, BOSTON, MA

BACHELOR OF ARTS, ENGLISH LITERATURE - UNION COLLEGE, SCHENECTADY, NY

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