Customer Service Technical Support
Resume:
Jakayla Wright
**** *** ** • Jackson, AL ***** • 251-***-**** • **************@*****.***
Objective
To obtain an entry level position in the legal field where my education in Paralegal Studies and Criminal Justice
will provide an opportunity for growth and development by utilizing my skills and education.
Education
ITT Technical Institute, Mobile, AL Anticipated Graduation: December 2014
In pursuit of Associate of Applied Science Degree in Criminal Justice
GPA 3.80
Skill Set
Strong foundation in criminal law, legal procedures Excellent critical thinking skills
• •
and criminology Communicates effectively
•
Able to interact in a diverse environment Identification and detection training
• •
Microsoft Office word and excel Homeland Security knowledge
• •
Microsoft PowerPoint
•
Employment History
NCO Financial Systems, Mobile, AL February 2014 Present
Consumer and Business Financial Services Representative
Input customers financial statuses in spreadsheet
•
Generate bill reprints
•
Open and close investigations for payments
•
Take payments
•
Process write offs and send them outside collection agencies
•
Reverse write offs
•
Register new customers
•
Setup payment arrangements
•
Restore and disconnect telephone services
•
Process refunds
•
Alorica, Mobile, AL April 2013 – January 2014
Customer Service Agent
Assist customers with billing inquiries
•
Researches cash receipts, coding and posting of receipts
•
Operates office equipment including personal computer, copiers, fax machines and 10 key calculator
•
Provide assist to customers on establishing payment arrangements for past due accounts
•
Responsible for processing refunds and payment reversals
•
Responsible for inbound calls for new and existing customers
•
Offer recommendations and provide technical support for client, products or services
•
Troubleshoot electronic devices
•
Assist customers with upgrade devices and plans
•
Make sure all issues are resolved on First call
•
McDonalds, Jackson, AL October 2011 – March 2013
Crew Member
Responsible for meal preparation
•
Responsible for marketing and upselling of new products and menu items
•
Provide excellent customer service
•
Responsible for processing customer orders and cash transactions
•
References Available Upon Request
Contact this candidate