Customer Service Engineer
Resume:
Jerry Flowers
Suwanee, GA **024
*********@*****.***
PROFILE
Experienced and knowledgeable Technical Support Professional seeking to
utilize my computer skills and abilities within all facets of the computer
help desk field including diagnosing, troubleshooting, installation, and
resolving maintenance issues. Extensive knowledge of computer software and
operating systems. Experienced in providing first-rate customer service and
support through effective communication and problem solving. Proficient in
prioritizing tasks and time management.
TECHNICAL SKILLS
Hardware: IBM compatible PCs, Macintosh, Video and Sound Cards, Wireless
Routers,
Printer and Peripheral configuration
Software: Microsoft Office, Logic Pro, Pro Tools, GarageBand, Malware and
Virus
Removal
Operating Systems: Mac Operating Systems, Windows XP, Windows 7,
Windows 8
PROFESSIONAL EXPERIENCE
February 2006 - Present Audio 7 Sound Design Studio
Title: Business Owner/Operator/CEO
Role and Responsibilities: Oversee business operations of the company.
Duties include
Implementing business and marketing strategies;
freelance Audio
Engineer and Sound Designers session scheduling;
tracking and mixing
Engineer; computer systems implementation; Mac and PC
maintenance
and updates; wireless router configuration; operating
system
Installation Macintosh/PC; computer memory upgrades;
the use of the
following software: Mac Software -GarageBand, Logic
Pro/X, Pro Tools,
Virtual Synthesizers, and Microsoft Office products
June 2003 - January 2006 The Marriott Hotel/Renaissance
Title: Audio Visual Assistant Director
Role and Responsibilities: To ensure that all Audio Visual requirements
were met for daily meetings and to provide
exceptional customer support. Duties included
The coordination of Freelance Technician Labor,
attending BEO
(Banquet Event Order) meeting; equipment inventory;
maintaining
office equipment; set up of audio visual equipment
for corporate
meetings; phone matrix patching; basic cable wiring
Cat5, XLR, 1/4", etc
February 2001-May 2003 Swank Audio Visual
Title: Audio Visual Technician
Role and Responsibilities: The set up, operation, and breakdown of
various audiovisual equipment for corporate meetings
to include audio mixers, microphones, tape recorders,
CD recorders, LCD projectors, projector screens as
well as Mac/PC maintenance.
EDUCATION/ CERTIFICATIONS
1991-1992 Full Sail University
Audio Engineering Associates Degree
Comptia A+ Course study
Certification Level 3 Audio Visual Tech
REFERENCES Available upon request
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