Customer Service Staff
Resume:
Jonathan Dang
********.****@*******.***
EDUCATION
Bachelors of Science, Legal Studies
University of La Verne, Expected Graduation: December 2014
La Verne, California
Associates of Science in Paralegal Studies, 2013
American Bar Association approved
Mount San Antonio College
Walnut, California
SKILLS
Bi lingual – Cantonese
Professional & punctual in deadline orientated environment
Excels in customer service performance & satisfaction
Technology skills include MS Office, Adobe CS Suite, Excel, Legislative Information System
Legislative Constituent Management System, Westlaw Next, Lexisnexis
Typing speed approximately 80 wpm
MILITARY EXPERIENCE
SERGEANT, LOGISTICAL SPECIALIST June 2007 – Current
Accomplished results oriented military operations with seven years proven success in
•
managing logistics, maintenance, embarkation, and investigation and inspection
programs.
• Managed comprehensive inspection programs for commanding officers on units averaging
400 personnel, in areas including serialized gear and food supplies.
PROFESSIONAL EXPERIENCE
VETERAN INTERN 25 Senate District Carol Liu
th
January 2014 – July
2014
• Drafting Certificates for ribbon cuttings, recognitions, and honorees
• Drafting advisory letters to inform our local district of issues, press releases, and speeches
• Scheduling and coordinating events for the District Senator
• Track and inform constituents of current legislation
• Researched legislative codes for constituents and cases
SHIFT SUPERVISOR, COFFEE MASTER Starbucks Coffee Company August
2008 – Current
• Responsible for day to day operations including staff deployment, cash management,
completing required daily tasks
• Store coffee lead specialist, Coffee Master – trained all staff members in coffee knowledge
levels, represented store at district promotional meetings
• Store communications specialized – ensured all relevant communications and information
was conveyed to all staff members in a timely fashion
• Certified training coach – trained new employees
• Store customer care specialist – responsible for legendary customer service and experience
for customers
Contact this candidate