Customer Service Manager

Teresa Ramirez

Berwyn, IL

*********@*****.*** - 708-***-****

WORK EXPERIENCE

Server

Red Robin - Oak Brook, IL - June 2013 to Present

Responsibilities

Working in a team oriented environment providing fast and friendly service to guest entering the establishment.

Customer service, in charge of handling cash and credit card transactions. Perform Open/Closing procedures.

Maintain company expectations for Royalty and Guest voice.

Skills Used

Bi-lingual (spanish) speaking, allows me to handle a larger market of guest. Self-motivated and detail oriented.

This allows me to handle more than one task and ensure that the task is effectively executed.

Medical Biller

Advanced Physical Medicine - Chicago, IL - May 2012 to June 2014

Responsibilities

Billed out personal injury cases. In charge of obtaining claim information for individual cases. Checked claim

statuses and reported any questionable cases that were closed without payment.

Responsible for receiving and entering medical payments.

Accomplishments

Rewarded for collecting an outstanding amount in unpaid claims.

Skills Used

Data entry, medisoft version 19.0, practice studio.

Updated version of Microsoft office

Optical Manager

Luxottica Retail - Chicago, IL - January 2003 to January 2012

Responsibilities

Responsible for hiring, training and coaching. To achieve maximum performance goals, verified vision benefits,

billing, collections, appeals process. General manager duties, scheduling, supply ordering and marketing.

Accomplishments

Number 1 for sales to guideline. Opened up 4 new stores.

Skills Used

Bilingual (spanish)

Marketing

Bookkeeper

Home Depot - Countryside, IL - November 2007 to August 2009

Responsibilities

Balanced previous day transactions, performed over/short audits, printing and distributed ageing and forcasted

reports for all departments.

EDUCATION

Billing certificate in Medical billing

Texas School of Business - Houston, TX

2009 to 2010

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