Customer Service Data Entry

[Phone number] [E-mail address]

[Your Name]

David Erickson

** ********* **** ***** ***********, CT 06073 860-***-**** daviderickson.wor

Objective

Looking for meaningful work as an entry level associate, hedge fund.

Education

Central Connecticut State University, New

Britain, Connecticut

Bachelor of Arts; Major: Criminology, Minor:

Business

Major GPA: 3.9 Minor GPA: 3.3

Overall GPA: 3.68

Honors

Dean’s List: multiple years

Golden Key International Honor Society: top

15% of graduating class

Experience

Department of Emergency Services & Public Protection

M ajor Crimes Squad Internship Fall 2013

Compose and organize relevant documents and case files for legal proceedings

Work in a team focused environment to file sensitive and confidential case files

Department of Revenue Services

Earned Income Tax Credit Internship Summer 2013

Analyze confidential tax documents with sensitive information

Identify potential discrepancies in tax documents and communicate findings to supervisors

Collaborate with team members to create creative expedient solutions for complex problems

Proficiency with Microsoft office suite including Microsoft Word, PowerPoint, and Excel

Gilford Specialty Group

Excess and Surplus Lines Internship Summer 2012

Enter client information into the insurance software (ISIS) and Excel

Negotiate with customers to reach a fast and satisfying resolution

Communicate effectively with insurers, claimants, witnesses, and attorneys to obtain facts of loss

Manage a caseload and provide detailed written and verbal updates to mentors and supervisors

[Phone number] [E-mail address]

[Your Name]

Conduct investigations on potential fraudulent cases and write detailed reports

Work independently and as a part of a team of claim adjusters

LV Fuel Co. LLC South Glastonbury, CT

HVAC Office Assistant Winter 2011 to Present

Provide customer service regarding billing

Using time management to deliver services and products to customers

Maintain a high quality of customer service

Multi-tasking in a high demand, high volume environment

Data entry on various accounts

Gardiner’s Market South Glastonbury, CT

Cashier Summer 2008 to Present

Train new employees in daily responsibilities and company policies

Working with a flexible schedule

Six years of customer service

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