Customer Service Data Entry

Cynthia Henry

N Las Vegas, NV

**************@*****.*** - 702-***-****

Pharmacy Tech with experience in a pharmacy/hospital or other healthcare environment as a Pharmacy

Technician. Known for dedication to providing premium patient care.

WORK EXPERIENCE

EXTERN

PRECISION SPECIALITY PHARMACY - Las Vegas, NV - January 2014 to February 2014

Pharmacy Technician

• Daily billing of insurance

• Prepared data entry for patient prescriptions orders

• Responsible for opening of daily pharmacy operation

• Processed lien verifications for auto insurance companies

• Process all forms of payments

• Labeled vials for hospital deliveries

• Periodically practice aseptic techniques for sterile compounding

• Performed non-sterile compounding

• Answered all incoming phone calls and faxed patient verifications

Customer Service Rep, W@H Patient Care Advocate

MEDCO HEALTH/EXPRESS SCRIPTS - Las Vegas, NV - October 2002 to May 2013

Handle customer service inquiries from members, providers, physicians and internal and external clients

related to pharmacy benefits. Work to research and resolve problems in a timely manner

• Assist members in understanding and maximizing the use of their pharmacy distribution program.

• Use computerized system to gather information and respond to questions. Document issues and resolutions

in a common database. Escalate issues as necessary

• Handle inbound and outbound members, providers and physician calls. Answer questions related to

pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable

• Work with other operational departments to research and resolve mail order and claims issues and respond

to members within performance agreement guidelines

Awards and Certificates

Milan Institute - Las Vegas, NV Awards for Academic Achievement and Excellence Attendance

EDUCATION

Pharmacy Technician

MILAN INSTITUTE - Las Vegas, NV

May 2013 to February 2014

High School Diploma

ACADEMY OF OUR LADY - Chicago, IL

May 1982

CERTIFICATIONS

National Certified Pharmacy Technician

February 2014 to October 2014

License # PT15422

Cert # 10045052. Exp 3/31/2016

ADDITIONAL INFORMATION

Summary Skills

- Dosage Calculations

- Pharmacy Law

- Pharmacy Abbreviation

- Data Entry

- Prescription Processing

- Reading Physicians' Orders

- IV Admixtures

- Aseptic Technique

- Customer Service

- Hospital Pharmacy Operations

- Patient Education

- HIPAA

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