SAP CRM Functional Consultant

Rajesh Raghavendiran E-Mail:

****************@*****.***

Mobile: +91-996******* or 995-***-****

Seeking assignment in SAP CRM 7.0 EhP1 as a Functional Consultant with a growth oriented

organisation in Software / IT Services.

Synopsis

SAP CRM Certified professional with 3 years of experience in Customer support (Interaction

Center).

An individual with a proactive attitude, capable of thinking in and out of the box, team management skills, generating new design solutions and ideas, executing and implementing strategies.

Bachelor of Engineering in Computer science.

Professional with broad knowledge in all aspects of SAP CRM 7.0 EhP 1.

Excellent Analytical, Organizational, Planning skills with demonstrated abilities in leading motivated teams towards achieving organizational goals.

Adaptable and a quick learner possess skills to work under pressure.

Areas of Expertise

Marketing, Market Research, Sales, Sales Order Management, Sales Support, Services(Return and

Change request), B2B Interactions, Pipeline Management, Service Sales, OEM Customer Relations,

Channel Sales & Distributor Development.

SAP CRM Functional- Implementation and Customization:

SAP-CRM - Sales, Base Customization, Marketing, Mobile sales/Mobile Application Studio and

Service, Web Client & Web UI.

CRM Marketing – Marketing Planning and Campaign Management, Lead management,

Questionnaire Determination, Segmentation of Business Partners, Creating Profile Sets, Target Groups.

CRM Sales – Lead, Opportunity Management, sales (order and quote) transactions, Sales cycle,

Follow-up Transactions.

Service - Installed Base, Quotation, Order, Contract, Maintenance of Transnational Processing, Copy controls.

Interaction Center Web Client – Web client profile, Navigation Bar Profile, Interactive Scripting,

Alert, including Transactions in Navigation Bar Profile.

Professional Experience

SAP CRM Certification Version: 7.0 EhP-1 (July 2014- August 2014)

SAP Authorized Training Centre, ATOS, Bangalore

Key Note:

SAP-CRM Academic Training from ATOS with focus on the following:

Strong knowledge on Fundamentals in SAP- CRM

Overview knowledge on all the concepts of SAP- CRM

Marketing, Sales, and Service concepts

IC, Web channel and Partner Channel concepts, Web UI concepts and Customizing Web UI.

CASE STUDY: The case study implementation is part of Full time Training in 'SAP CRM 7.0 EhP-1’with Certification from SAP Germany.

Product Support Agent (October 2011 - Present)

Symantec Software and Services India Pvt. Ltd.Chennai.

Job Responsibilities:

Provide support for Norton Customers on any issue regarding the Norton Product or Account.

Handled Voice and Chat support for Global English.

Supported Norton Anti Virus, Internet Security, Norton 360,Norton Multi device, Norton one, Norton for MAC, Norton Utilities, Norton Ghost and Symantec PC anywhere.

Academic Credentials

2010 B.E Computer Science and Engineering from Anna University, Chennai.

Secured 65% marks.

2006 H.S.C. (Science) from SBOA Matric. Hr. Sec. School, Madurai. Secured 74%

marks.

2004 S.S.C. (Matric) from SBOA Matric. Hr. Sec. School, Madurai. Secured 77%

marks.

Beyond Curriculum

Member of JRC and NSS.

Football Runners in Anna University Zonal sports meet in the year 2009.

Personal Dossier

Date of Birth : 11th July, 1989.

Present Address : G3-308 Shriram Shankari Apartments,Perumatunallur,Guduvanchery,

Chennai – 603202.Tamil Nadu.India.

Linguistics : English and Tamil.

Technical skill : SAP CRM 7.0 EhP1, SAP GUI, WEB Client UI, MS Office.

Looking for an opportunity to convince you that my service will be a sound investment for your esteemed organization.

Name : Rajesh Raghavendiran

Place : Chennai

Contact this candidate