Customer Service Manager

Nelson Flores

***** ** ****** **- ********, CA - 818-***-****- ********@****.***

OBJECTIVE

I am eager to offer my reliable and professional skills to an

organization that strives to stay at the forefront of their industry. My

administrative and bilingual (Spanish) would make me an asset for your

company. Excited to grow my skills.

PROFILE

Flexible and versatile. Capable of maintaining a sense of humor under

pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven environments.

Excellent team-building skills.

SKILLS SUMARY

General Office Skills

Exceptional listener and communicator

Time Management

Bartending Skills

Computer Savvy

Excellent Customer Service

• HR Processes & Terminology

• Cashier capabilities

• Dispatching

Type 50 wpm

Flexible team player

Skilled at data entry

Front Desk Ambassador

Management Skills

POSITIONS AND SKILLS

CUSTOMER SERVICE / DISPATCHER / BARTENDER / OPERATIONS MANAGER

• As a Bartender I was responsible for accurate record keeping of

register and alcoholic beverages and soft drinks re-stocking and

Ordering supplies as need as well as being responsible for two other

Bartenders

• As for my customer service I was responsible for prepared professional

correspondence to customers and vendors

• Assisted Customers with their purchases while delivering quality

customer service with each interaction

• Work closely with the Human Resource Department to process New Hire

Orientations, Payroll preparation, Daily Operation and Making sure

routes were cover for deliveries

• Problem solving to assist customers with their complaints and concerns

• Managing office

• Collection calls for payments due

• Excel in a fast paced environment that is timeline driven

PROFESSIONAL EXPERIENCE

T. M/ 4Sameday Transportation, Valencia, CA September 2005 - May

2009

• Operation Manager

T. M / 4Sameday Transportation, El Segundo, CA January 2003 - January

2005

• Dispatch Manager

T. M / 4Sameday Transportation, El Segundo, CA September 2000 -

January 2003

• Dispatcher

Julies Trojan Barrel, Los Angeles, CA June 1993 - May 2000

• Bartender

EDUCATION

LOS ANGELES High, Los Angeles, CA 1999 - 1982

Excellent References available upon request

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