Sales Project Manager

N I NA C LARKE

************@*****.*** 718-***-**** 347-***-****

Brooklyn, NY 11205

E N TE RPR ISE ARC H I T EC T

P RODUCT ION SUPPORT, D ISASTER R ECOVERY P LANN I NG & P ROJECT

M ANAGEMENT

EXECUTIVE SUMMARY

Dynamic and forward -thinking Senior I T Leader w ith over 10 years’ experience aligning technology strategy with

business needs. Energized by new technologies and devising practical applications to optimize processes; diligent and

resourceful in executing sophisticated solutions that create immediate impact and sustainable improvements.

Recognized by executive leadership as a Subject Matter Expert leading to continual recognition from peers and senior

management. Hands-on technologist with success in leading end-to-end projects to completion while boosting quality and

efficiency. Recognized ability to collaborate with vendors, business partners, stakeholders, and project teams.

A reas of Expertise

I T Management – Strategic Planning – Process Improvement – Server Administration– Vendor Relations

Quality Assurance & Control – Project Management – Mainframe Batch – Team Leadership & Motivation – Disaster

Recovery Planning

PROFESSIONAL EXPER I ENCE

AT&T SERVICES 2009-2013

TECHNICAL ARCHITECT (2012-2013)

Utilized expertise to deliver primary production services support for Legacy S Loopback Application guaranteeing

f ulfillment of service-level quotas. Participated in architectural and system production assessments confirming

readiness for software and hardware implementations. Mitigated and resolved customer account issues in a timely

fashion encompassing SAM, DNT, CBY, ACNA, Sales code, and bill language t ie code inquiries applying application

tools. Coordinated with Business Integrated Solutions division to remedy processing errors and data integrity

obstacles.

• Functioned as ITCS Disaster Recovery Specialist guiding annual disaster exercise outcome by ensuring DR

documentation was up to date.

• Provided better control for quality checks and approvals to avoid implementation of untested or inefficient

p rocesses/code into production, leading to reduction of fault management and employee overtime.

• Successfully operated as Resource Administrator for User Access Management (UAM) 2.0 tool’s assessment

exercise resulting in recognition for the support of SAART’s batch OS security layer and compliance.

• Appointed as SAART representative for application support exercises; crafted and gained approval for initial

SAART disaster recovery plan as well as worked with ITSC to ensure SAART alignment with policies, practices,

and requirements.

• Honored with awards from peers and management for technical expertise.

• Presented with congratulatory letter for contributions to Corporate Systems (CS) Class A Appraisal business

i nitiative and leading project to successful outcome.

MAINFRAME/BATCH SUBJECT MATTER EXPERT (2009-2011)

Selected as interim mainframe SME acting as a key player for Sales Account Assignment & Results Tracking-

customer database (SAART/application) functions. Aided with SAART ASPR compliance initiative in addition to

supporting annual disaster recovery exercise and MOTS compliance.

• Handled daily bulk load requests and supported mitigation of bulk job issues; documented MVS access and

p rocedures.

• Supported application’s Bulk Load Process consisting of authoring training materials and mentoring project

team and client base for seamless processing of customer requests.

• Offered mentoring and coaching on documented bulk load request processes for t ransfer of accountability to

clients.

• Transitioned bulk load request procedures to SAART Sales Operations professionals. Validated data referential

i ntegrity (RI) checks and investigated RI issues in addition to maintaining application from a DBA standpoint,

i ncluding analysis of DB2 plans and tables.

I T EMAS SYSTEMS M ANAGER

Operated as key liaison between IWC EPAS/IWC NCRC, IBM MVS team, Teradata support, and SAART

facilitating software/hardware upgrades on various platforms. Served as key point of contact for production

services and AT&T customer. Handled application software deployments across diverse platforms including MVS,

U NIX, Teradata, and SUN. Provided Tier1 Support for BMD applications on seven-day basis.

• Continually completed IT business goals by enhancing overall efficiency and utilizing knowledge of best

p ractices.

• Delivered and reported on AT&T critical services as indicated by Service-Level Agreements (SLAs) for SAART

w hile collaborating with peers on support of applications’ SLAs.

I B M/AT&T 1998-2008

IBM IT SPECIALIST/PRODUCT SERVICES TECHNICAL PROJECT LEADER

Delivered assistance for Source Code Control ensuring various iterations of software were applied in the

appropriate environment and fulfillment of production standards. Drove automation, decreases in obstacles, and

boost in overall architecture. Operated as key end-user contact for SAART and WIS feeds in addition to liaison

between production services and RDC department. Acted as Project Manager during implementation of application

software releases.

• Led large-scale project to consolidate 10+ applications consisting of 2 critical applications into one

Teradata/UNIX platform. Guided upgrade of platform following merger of applications.

• Prevented uploading of poorly tested code compelling all team members to utilize quality standards.

• Successfully managed Teradata/Unix structure enhancement to MVS System.

• Acknowledged by senior managers leading to rapid promotion.

AD D I T IONAL PROFESSIONAL EXPER I ENCE

AT& T SERV ICES

STAFF MANAGER, TECHN ICAL STAFF MEMBER, A ND SENIOR TECHNICAL ASSOCIATE (TCP4)

Advanced through a series of roles to lead sales and marketing production division in achieving SLAs for BMD customer

base. Evaluated team members and fostered highly motivated environment throughout career at AT&T.

E D UCAT ION & P ROFESSIONAL D EVELOP ME N T

M ASTER’S CERTIFICATION I N PROJECT M ANAGEMENT – AT&T/GEORGE WASHINGTON U NIVERSITY

B ACHELOR OF SCIENCE I N COMPUTER SCIENCE – CI TY COLLEGE OF N EW YORK (CUNY)

AT&T IT UP PROFESSIONAL CERTIF ICATION

AT&T SIX SIG MA CERTIF ICATION

AT&T B RONZE CLOUD COMPUTING A ND API CERTIF ICATION

T EC H N ICAL SK I L LS

Microsoft Office (Word, Excel, Powerpoint, Project, etc.),

Mainframe (MVS, TSO, ISPF, OS/VS JCL, OS/VS MVS Utilities, JES, DB2, VSAM), TERADATA, SAS, UNIX, SQL, CD

Lotus Notes, Remedy, BMC Software (AOTS-CM, AOTS-TM), FDW, XI FDW Reporting Tool (SAP Business Objects

I nfoview)

Rapid Deployment (eRD 2G), ITSC tools (DRPT, MOTS, IEDS, P8/ECM, DRDB)

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