IT Technician

PROFESSIONAL SUMMARY

Strong IT Professional with 10 years of implementing, troubleshooting and

maintaining computer networks/systems. System Administrator for 3 years

where I designed, trained, and executed a telemarketing infrastructure in

the financial sector. Experience in managing computer store's in which I

mentored team members with building, implementing, and repairing multiple

proprietary software and hardware systems.

TECHNICAL Experience

COMPUTER OS: WINDOWS XP/VISTA/7/8, OSX LEOPARD/SNOW LEOPARD/LION, UBUNTU,

LINUX,

RedHat, Debian.

Computer Hardware: Desktops, Servers, Laptops, Tablets, Modems, Network

Cards, Motherboards,

Printers, Scanners, Routers, Hubs, Switches, Network Assisted Backup Hard

Drives, Graphics Cards,

CPU's, Onboard GPU's.

Replaced Computer Components: Graphic Processing Unit,

Southbridge/Northbridge, Inductors,

Capacitors, SMT Components, Resistors, DC Jacks, Headphone/Mic Jacks,

Momentary Switches.

Network Protocols: TCP/IP, SMTP, Telnet, HTTP/HTTPS, SSL, POP3, FTP,

NetBEUI, WINS, DNS,

DHCP, VPN

Special Diagnostic Testing & Repair: WD Data Lifeguard Diagnostic,

Maxtor/Seagate SeaTools,

HP/Dell/Acer Support tools, Core Temp, CPU-Z, GPU Observer, HwInfo, HDD

Sentinel, MHDD, Spinrite,

Prime 95, Memtest 86+, Furmark, Passmark, Teamviewer, HxD Hex Editor, AMD

Overdrive, Asus

TurboV EVO, Memset, MSI Afterburner, Set FSB, TDSS Killer, Kaspersky Rescue

Disc, Regedit,

Regmagik, Hirens Boot Disc, ERD Commander, MSDART, REVO Uninstaller,

InSSIDer, Tuneup Utilities,

Restorer Ultimate, CCleaner, Anti-malware Bytes, Kaspersky Antivirus.

Browser Configurations: IE 6/7/8/9/10, Firefox, Chrome, Safari, Opera,

Android, Blackberry, iOS

Software Applications: Adobe Flash/Director, Adobe Creative Suite, Acrobat,

Dreamweaver, 3D Studio

Max, Poser, Visual Basic, Thunderbird, IMG Burn, Power ISO, Cyberlink

PowerDirector &

PowerProducer, Zone Alarm, Microsoft Office Suite. Microsoft Outlook

integrated programs and task

management tools. Data migration tools such as LDMT and USMT.

PROFESSIONAL EXPERIENCE

BANK OF AMERICA CORPORATE, CHARLOTTE NC

MAY 2013 - MAY 2014

Hewlett-Packard Refresh Technician

. Configured proprietary image to deploy with new computer systems

. Migrated client data from existing platform (Band XP) to new platform

(Band 7)

. Solved issues when data migration tools fail to run or complete

. Diagnosed and solved network issues when clients old machine fails to

connect to bank network

. Cleaned and inspected systems with thermal issues that prevented a

successful backup

. Updated tracking system (BART) with installation and disposal

information. Information includes new make, model, serial number,

machine name, and issues during refresh process

. Configured network printers, Bitlocker (encryption software), Mobile

Access Services (VPN), QWS3270 (mainframe access), and Outlook (NK2,

PST, XML and extra mailboxes)

. Supported client (via email, remote assistance, or hands on) after

successful refresh

. Initiated software pushes to clients new machine via SCCM over the

bank network

West Michigan Computers, Grand Rapids MI

Oct 2010 - Feb 2013

Lead Technician, Manager

. Managed team members with repairs, sales, securing customer info, and

offsite networking

. Re-image & clean off-lease machines for redeployment

. Designed and implemented strategies to promote growth and profit

margins for each quarter

. Configuring and repairing multiple OS and hardware applications

. Niche repair services on a component level for motherboards

. Diagnosed & resolved issues with XBOX/360's, PS3's, and other gaming

consoles

. Implemented niche repair services for business clients including;

Express PC, Northland Computers, Rapid Computer Repair and Fox PC

Parts

. Specialized in customizing & fixing Asus, Sager, Alienware, and MSI

gaming notebooks

. Consulted for residential & business clients in networking, printer

setups, data backup solutions, and implemented email configurations

Express PC, Grand Rapids MI

Nov 2009 - Oct 2010

Sr. Technician

. Diagnosed hardware & software issues for client's personal devices

. Provided analysis & solutions that were tailored to client's needs

. Specialized in malware removal, virus infections, & securing network

portal solutions

. Daily repairs included laptops, desktops, phones, printers and other

hardware peripherals

. Shared extensive knowledge with peers including desktops, laptops, dc

jack, headphone/mic jacks and capacitors on motherboards

AllFund Mortgage, Middleville MI

June 2005 - Aug 2008

System Administrator

. Constructed and implemented network array for Telephony auto-dialer

. Installed and maintained servers, telemarketing equipment, computers,

corporate phones and databases

. Reformatted and configured hardware/software for AllFund's work

stations

. Updated AllFund's proprietary software, databases, and upgraded

operating systems for network

. Provided support and troubleshooting for all team members concerning

hardware, software, auto-dialers, and network problems.

. Created multiple backup solutions that met AllFund's regulation

stipulations and mandated audits from brokers

. Mentored new team members and provided network credentials for

proprietary software

. Acted as a liaison for AllFund with ordering, approving, and providing

all hardware, stationary, and software products to team members

. Setup conference rooms to meet networking requirements of AllFund

. Tested and provided feedback on new technologies AllFund was

researching to help further streamline production and increase bottom

line

Freelance Work

May 2004 - June 2005

. Diagnosed network connectivity issues, IP configurations, and file

sharing permissions

. Setup home networks with printing and sharing solutions

. Installed and configured wired and wireless video security solutions

for clients

. Reloaded OS with correct drivers and programs due to malicious

programs or slow systems

. Flashed, repaired and upgraded routers to better serve the client

. Read/Write EEPROM for original xbox to recover from hard drive failure

ADvanced Technical Skills

. EXPERIENCE IN BALL GRID ARRAY REPAIR AND REPLACEMENT, SETTING UP

MACHINES AND DESIGNING REBALL/REFLOW HEAT CYCLE PROFILES

. GPU replacement and reflow on NVIDIA & AMD chipsets (HP:

dv6000,dv9000, f700; DELL: D620, D630; SAGER dual SLI dedicated video

adapters) using lead solder and custom profiles.

. Replacing dc jacks and capacitors on high end video cards,

motherboards TV's and monitors

. Ability to repair destroyed traces on circuit boards due to botched

motherboard repair attempts from competing computer companies

. Excellent technical writing, record keeping and diagnostic ability

Education

ITT TECHNICAL INSTITUTE, GRAND RAPIDS MI

JULY 2002 - JULY 2004

Associates of Applied Science in Multimedia Technology

. Computer Architecture, Basic Computer Science, Computer Networking

were electives

. Focused on all Adobe products along with the Creative Suite, 3D Studio

Max, Dreamweaver, HTML & XML, QuarkXpress, Visual Basic and Microsoft

Office

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