Customer Service Manager

Joseph R. Johnson

*** ***** *****

Duluth, Georgia 30096

910-***-****~******.*.********@***.***

Focused and Self-Motivated Leader with a proven record in:

Logistics Management Management and Leadership

Warehouse Management Quality Control and Maintenance

Critical Thinking Inventory Management

CAREER EXPERIENCE

Premier North America, Norcross, GA

August 2013-February 2014

Warehouse Lead

Supervised Pick/Packers and assisted them when needed

Checked each picked item to ensure the correct product will ship without any damages

Recorded in SAP & of returned items that I received that were either damaged or mis sed shippments

Answered to Warehouse Manager but worked with accounting to ensure customer receives the proper credit

Wrote & enforced guidelines for pick/pack methods and SOP’s (standard operating procedures) for warehouse

personnel

Horizon Satellite’s, Suwanee, GA

March 2013-August 2013

Warehouse Manager

Managed Inventory of Satellite Receivers

Managed Inventory of Entire warehouse including parts, materials, and products

Drove a 42 foot box truck for deliveries and pick-ups

Osprey Bay Building & Development, Atlanta, GA

March 2012 – November 2012

Logistics Lead

Scheduled and coordinated installation and completion dates of projects

Delivered Ikea Kitchens and provided customer service

Inventoried entire Ikea Kitchens (Between 50 to 350 items)

Produced weekly reports to Support Services Coordinator of status of all equipment associated with field operations

Maintained accurate inventory control of all durable and capital supplies and equipment.

Comprehensive Technical Group, Atlanta, GA

December 2010 to August 2011

Shipping & Receiving Clerk

Advanced Knowledge of shipping, Receiving and Logistics

In-Depth Knowledge of Inventory Management processes, with the ability to succinc tly exchange information

Strong problem- Solving ability with a professional demeanor

Exceptional ability to prioritize multiple daily tasks to ensure work is completed

Prioritize time effectively and work well under pressure Excellent communication skil ls, both written and verbal

Efficient with UPS World Ship and FedEx Shipping Manager. Also used the inventory management program, Activate

Army National Guard, Wilmington, NC

February 2005 – February 2012

Human Resources Specialist

Mailroom Supervisor-process and distributed mail for over 1,000 soldiers and civilians

Force Protection security, Transportation/delivery, customer service

Processed and distributed mail for over 1,000 soldiers and civilians

Conducted administrative duties and general office procedures

EDUCATION

B.S., BUSINESS MANAGEMENT (June 2010-June 2014

University of Phoenix, Atlanta, Georgia

Human Resources Specialist Certificate (June 2006)

Fort Jackson, SC

RELEVANT SKILLS

Team Building, Strategic Thinking, Effective Communication, Interpersonal Skills, Critical Thinking, Leveraging Diversity, Motivation,

Cultural Intelligence, Planning, Risk Management, Leadership, Goal Setting, Inventory Management, International Logistics, Mi litary

Logistics, Fleet Management, Warehouse Management, Logistics Management, Supervisory skills, Force Protection, Customs

Regulations, Forklift certified, SAP Software.

References

Martell Monroe 575-***-****

Raynelle Buggs 404-***-**** ********.*****@*****.***

Kimberly C. Kirk (6-78-338-****) ********.****@*******.***

Jeff Fairchild 843-***-****

Contact this candidate