Customer Service Technician

SON TRAN

* ***** ****** **

Silver Spring, MD *0906

301-***-****

Email: *********@*****.***

OBJECTIVE: To obtain a position in Field Support Technical Service

or an Electronic Diagnostic Component Level Technician with

Active Clearance Level w/Agency (Secret) where I can

contribute, apply my knowledge and hand-on experience to

Support Customer about Technical Software, Hardware and

Electronics field.

EXPERIENCE:

04/2002 - 04/2014 Thales Defense & Security, Inc - in Maryland State

CUSTOMER SERVICE DEPARTMENT REPAIR LAB

TEAM LEADER

RF DIAGNOSTIC TECHNICIAN & TECHNICAL SUPPORT

Diagnostic, Writing script application for automate software

production testing, Troubleshoot, Repairing and Final Test

MBITR & JEM Radio

Biologic Component level

Maintain, Updating, Upgrading and Install Software and

Hardware

Consultant the problems and resolving with Customers.

11/86 - 4/2002 ECTEL INC. - Maryland State

TEAM LEADER DIAGNOSTIC TECHNICIAN

Set up, Wiring Network Cable (100/10 cable and Fiber Optical

cable), Diagnostic & Final Test (Bios, Diag, System, and

License) and Configure All NETWORK APPLIANCE Storage Server

System.

Diagnostic Final Test (Bios, Diag, Functional) all DECRU Head

Server.

Updating and upgrading CMOS and BIOS for Head Server.

Maintain LAN and FIO connectivity between Storage Head and

Server Head

Install, Troubleshoot and Resolve Software, Hardware for PCs

and Servers

Troubleshoot and Debug all the fail Board and Storage Server

System of Network Appliance product

Education and Training

State School of Business Administration Saigon, Vietnam

B.A. Equivalent

Montgomery College Rockville, MD

A.A in Computer Science & Electrical engineering

UMBC College Park,MD

Working on B.S in Computer Science & Electrical engineering

QUALIFICATION and SKILLS:

* Knowledge of routing and routed protocols s such as TCP/IP,

static, dynamic, knowledge in TCP/IP ports, IP addressing,

sub netting, VLAN, access list and Firewalls.

* Hands on experience with all desktop, laptop hardware, HP

printers and other peripheral, able to build PCs, servers

and wiring network cables.

* Experienced setting up, installing and troubleshooting

windows 95/98, NT workstation and server 4.0, Windows XP

home and Professional, Windows 2000 professional, 2000

Server and Advanced Server

* Knowledge in digital and analog circuits, schematic

drawing, amplified power, and current and sequential logic

circuits.

* Knowledge in Oscilloscopes, VOM, PC hardware, I/O 3900 IC

programmer, HP Spectrum Analyzer, HP Signal Generator,

Power Meter, HP Multimeter, HP Multifunction Synthesizer

* Experience on surface mount rework, soldering, component

identification, reading schematics, and work with hand

tools.

* Ability to learn fast new technologies and procedures to

remain current with industry standards and new products.

Detail oriented and a team player.

* Knowledge of Management of Personnel, Customer, Planning

Contact this candidate