Call Routing Analyst

Nissa M. Chandler

**** **** ******* ***. ** Sacramento, CA 95831 916-***-**** **********@*****.***

Objective: To offer the knowledge acquired through my work experience and adapt myself to a

new working environment where I will have the opportunity for advancement.

Skills: Reliable and Self-motivated and assertive

Skilled with computer systems and software

Honest, friendly, outstanding communication skills

Dependable - can work without supervision

Able to follow directions and excellent communication skills

Able to please customers under all circumstances

Experience: Advanced Education Sacramento, CA

Tutor/Paraprofessional 08/13 to 05/14

Tutored autistic children and adults. Taught them how to do every day work, how to

cope with people, going to the store, refusing items, and understand what their rights.

Colbert/Ball Tax Services Sacramento, CA

Tax Preparer 12/12 to 04/13

P reparing clients taxes, communicate with clients, collecting all documentation,

p rinting forms, giving clients their checks, and leaving all clients satisfied.

E xpress Employment Professionals Sacramento, CA

Server 10/12 to 03/13

Take customers’ orders, cleaning tables, take customer food and beverages to them,

answer any questions they may have, give customers 5 star qualities and leave

customers satisfied.

Ameri Propane Sacramento

Call Analyst 02/12 to 08/12

Took customers’ orders, took food to customer, cleaned tables, answered multi-line

phones, help league bowlers, greeted all customers, stocked shelves, hosted parties,

made all customer’s feel welcome, kept track with all food orders, and left all

customer’s satisfied.

El Centro Regional Medical Center El Centro, CA

Volunteer 08/11 to 06/12

Duties in medical records included: filing, sorting, utilized alphabetical order and

numbers. Ran errands for personnel in medical records, as well as any assigned duty.

OB duties included: greeting patients, processed patient admission or discharge

documents and provided meals. Answered telephones and provided directions to

patient’s rooms or maternity ward.

Education: Desert Oasis High School El Centro, CA

General Education June 2010

National Career Education Sacramento,CA

Optical Program February 2015

Additional I am a punctual and responsible individual who has excellent customer

Comments: service and clerical experience and can adjust to any type of work environment. I am a

team player and can also work well with others and minimal supervision.

References: Available upon request.

Contact this candidate