Technical Support Engineer

Vivekananda Yemky [pic] +91-984*******[pic]**********@*****.***

06.12.1986 (27) Indian English, Telugu, Hindi, and Kannada

Bangalore

BIRTH NATIONALITY LANGUAGE LOCATION

I'm an IT professional with 5 years of experience in System Administration,

Technical Support, Enterprise support and Customer support. Demonstrating

the ability to improve technical expertise and implement complete customer

solutions. Holds Bachelor Degree and have knowledge of multiple platforms,

applications and technology tools. Recognized for ability to work through

problems and provide on-the-spot assistance. Looking for an opportunity

where I can improve my technical skills.

Professional Experience

2013 - Present VMware Software India Pvt Ltd

Technical Support Engineer

* Providing Enterprise Level support for VMware Administrators and

Consultants

* Administrating, Installing, Configuring and troubleshooting

VMware ESX/ESXi Servers, vCenter 4.x-5.x.

* Configuring and Troubleshooting Virtual Machines and Virtual

Machine.

* Expert in VMware Products log analyses to troubleshoot and

resolve issues.

* Configuring and troubleshooting FC, iSCSI and NFS storage.

* Performance tuning and troubleshooting Performance related

issues

* Troubleshooting Snapshots, Consolidation and Snapshot backups.

* Configuring and Troubleshooting HA, DRS, sDRS, FT, vMotion and

Storage vMotion.

* Troubleshooting Networking and Storage related issues.

* Configuring and presenting the Storage from Storage to ESXi

servers. Configuring VMFS, NFS and RDM (Physical and Virtual)

Datastores.

* Configuring Standard Switch and Virtual Distributed switch.

* Configuring and troubleshooting SSO, Inventory services and

vCenter Database related issues.

* Migrate Physical Servers to Virtual Server using VMware

Converter (P2V & V2V).

* Configuring and troubleshooting Resource Pool, vMotion, Alerts,

Alarms, NTP

* Configuring and troubleshooting SSL certificate issues.

2011 - 2013 Novell India Software (PVT) LTD

Technical Support Engineer

* Providing Enterprise level support for Novell IDM, Zenworks, SLES,

Novell eDirectory, OES, iPrint, Client, VMware ESXi and Netware.

* Administrating, Installing, Configuring and troubleshooting Vmware

ESX, Novell IDM, Zenworks, OES, eDirectory and Netware.

* Expert in eDirectory related troubleshooting and configuration.

* Troubleshooting eDirectory related issues on Linux & Netware

* Managed Virtualization Environment using VMware ESX 4.x/5.x, vCenter.

* Installation, Configuration, Administration and Trouble shooting of

ESX 4.x-5.x, Virtual Center.

* Creating and Managing Virtual Machines and Templates.

* Creating and configuring High Availability (HA), vMotion and

Distributive Resource Scheduling (DRS).

* Configured Resource Pool, Alerts, Alarms, NTP.

* Migrate Physical Servers to Virtual Server using VMware Converter (P2V

& V2V).

* Migrating of using VMotion Performing Snapshots, Cloning, Cold

* Troubleshooting Linux and OES related issues

* Troubleshooting Active Directory and Vmware ESX related issues

* Troubleshooting Netware OS and Comms related issues

* Netware to OES 11 migration of eDirectory.

* Troubleshooting of iPrint and Novell Client.

* Knowledge on GroupWise

2010 - 2011 Aditya Birla Minacs Information Services Ltd

Apple Technical Support & VMware Admin

* Providing support to Apple Service Providers worldwide (client: Apple

Computers Inc)., related to Mac OS X, iPod's, Desktop, Portables and

Networking products. Assist service providers troubleshoot their issue

over Call, Chat and Email. If necessary, walk them through hardware

Take-apart, Testing Hardware and Installation. Handle special cases

delegated by management and by Apple Engineering. Taking care of the

Internal VMware ESX Server administration for testing purpose.

* Maintaining an awareness of potential product issues and their

potential effect on Apple's business

* Administrating, Installing, Configuring and troubleshooting VMware ESX

Servers, vCenter 4.x.

* Configuring and Troubleshooting Virtual Machines and Virtual Machine

related issues.

* Troubleshooting Snapshots, Consolidation and Snapshot backups.

* Configuring and Troubleshooting HA, DRS, FT, vMotion and Storage

vMotion.

* Troubleshooting Networking and storage relates issues

* Maintaining skill and proficiency in their product area

* When appropriate, providing input for the product prelease process

* Hardware testing of portables, Desktops and Digital devices is the key

factor

* Providing input to improve the structure of the Tier 1 organization.

* Work on units (all Mac Desktop and Portables) in lab and verify

service manuals instruction and escalate if correction is needed.

* Managing cases properly in PeopleSoft and escalation database

* Co-ordinate with the EFFA team ( Early Field Failure Analysis ) once

a fortnight to discuss potential captures and emerging technical

issues

2009 - 2010 Mphasis-An HP Company

Windows User Administrator

* Providing User Administration for Active Directory users

* Creating User accounts

* Assign User Role(s)

* Update User account Information

* Deactivate User accounts

* Reset passwords

* Access user account-related reports

Educational Qualifications

* Bachelor in Electrical & Electronics Engineering from Jawaharlal Nehru

Technological University, Hyderabad, 2008.

* Intermediate from Board of Intermediate Education, Hyderabad, 2004.

* Matriculation from Board of Secondary Education, Hyderabad, 2002.

Professional Courses and Certifications

* VMware Certified Associate - Data Center Virtualization (VCA-DCV)

* VMware Certified Associate - Cloud (VCA-Cloud)

* VMware Certified Associate - Workforce Mobility (VCA-WM)

* Apple Certified Support Professional Mac OS 10.6.

* Apple Certified Hardware Technician 2010

* Hardware and Networking from IIJT, Hyderabad.

* Microsoft Certified Systems Administrator (Windows 2003).

Technologies

VMware : VMware ESX/ESXi Server 4.1/5.0/5.1/5.5, VMware DRS, HA and FT,

vCenter 4.0/4.1/5.0/5.1, SSO, Inventory services, vCenter Server Appliance,

vSphere Web Client 5.1/5/5, VM Snapshot and Consolidation, vMotion, Storage

vMotion, P2V, V2V,

Operating System : Windows Server 2008 R2, Windows Server 2003 / 2008,

Windows XP/Vista/7/8, SLED, Mac OS 10.4 - 10.9, Netware OS, SLES

Application Servers : Novell eDirectory 8.6- 8.8.7, Novell iPrint, Client,

Zenworks, Microsoft Active Directory 2003/2008,DHCP, DNS.

Desktop Application : Microsoft Office 2003/2007, Outlook 2003/2007, VMware

Workstation 5.0 till 10, VMware Fusion, Adobe Photoshop,

Server Hardware : Dell, HP, Cisco blade servers.

1 Declaration

I hereby declare that the above written particulars are true to the

best of my knowledge and belief.

Date :

place : Bangalore

(Vivekananda Yemky)

Contact this candidate