Customer Service Manager

Ryan M. Kohler

** ************* ******

Fairfield, CT 06824

203-***-****

************@*******.***

Skills

Management Skills

• Experience Working in a Supervisor position for international shipping company

• Managed a staff of ten plus employees

• Ran and operated Martial Arts School for biggest martial arts company in United States

• Head Instructor and Manager for multiple martial arts companies

• Learned discipline and hard work ethic by earning a first degree black belt in mixed martial arts

• Will continue education to earn Bachelor’s Degree in Business Administration

Office and Administrative Skills

• Assisted the import/export manager of a fast paced natural oil company

• In charge of all office duties for martial arts company

• Five plus years experience working front desk at a hotel and at an insurance company

• Experience assisting Insurance salesman with quotes and benefits information for their meetings

with potential clients.

Business and Communication Skills

• Proficient in Microsoft Word, Excel, Outlook and Power Point

• Prior Experience with QuickBooks

• Learned time management skills by going to school while working forty plus hours a week

• Over four years experience with customer service

• In charge of all business operations and customer service for multiple martial schools

Warehouse Skills

• Seven plus years of experience shipping and receiving in a warehouse setting

• Experience driving forklifts; Forklift Certified

• Scheduling pickups from the pier, and drop offs at warehouses.

• Over seven years experience with shipping with UPS, FedEx, USPS, and DHL

Education

Graduated from Norwalk High School in 2001

Working towards Associates Degree in Business Management

Experience

Head Instructor and Manager at Tiger Schulmann’s Mixed Martial Arts Danbury CT: 2013 to present

Head Instructor and Manager at Warrior Martial Arts Frisco, TX: 2012 to 2013

Operations Supervisor for Bongo International, LLC Bridgeport CT: 2009 till 2012

Assistant to Import/Export Manager for Arista Industries LLC Wilton, CT: 2006 to 2008

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