Customer Service Representative
Resume:
Gloria D. Allen
Granada Hills, CA 91344
**************@*****.***
OBJECTIVE: To obtain a rewarding, manager level position in a challenging
environment, where I can leverage my interpersonal and
financial skills to increase company profitability.
EXPERIENCE: ACCOUNTS RECEIVABLES SPECIALIST . September 2002 - June
2014
Coast to Coast Computer Products . Simi Valley, CA
. Responsible for all aspects of Accounts Receivables,
including following up on past due invoices, issuing and
applying credits and refunds, handling charges and
processing returns
. Provided excellent customer service, quickly identifying
and solving problems, reconciling discrepancies, and
acting as a centralized point of contact for clients.
. Revised and updated accounts database, ensuring future
compatibility and enhancing efficiency, recovery rates
and profits
. Managed two sales teams totaling over 100 employees to
sustained profitability.
. Successfully allocated scarce resources of time, money
and manpower to efficiently solve problems and increase
retention and revenue
. Acted as back up for the receptionist. Trusted to handle
all administrative tasks when regular receptionist was
out
CUSTOMER SERVICE REPRESENTATIVE . March 1992 - December 1996
Colors by Design . Van Nuys, CA
. First point of contact for incoming calls
. Responsible for all aspects of order taking and
fulfillment
. Serviced customers with all manner of problems and
issues
. Responsible for invoicing and collections
. Bank representative; maintained financial relationship,
and performed all banking activities, including
obtaining lines of credit, making deposits and
withdrawals, and reconciliation's
SKILLS: . Management experience.
. Exceptional customer service abilities
. Excellent computer and Internet abilities, including
QuickBooks, and Microsoft Office.
. Proficient in customized accounting and ordering systems
. 10-key by touch
EDUCATION: Diploma, 1984
Polytechnic High School
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