Customer Service Management
Resume:
Penny E Yost
Clearwater, Florida 33760
*********@*****.***
I am looking for a future in retailing or customer service business. I like the fast pace of a call center and
the contact with people by phone or in person. Looking for something that will make a future for my son,
and a fresh start for a single mom. I have ten plus years in retail and customer service. In all my jobs I
have been able to adapt quickly and progress with the company very fast moving up. Changes are fine
and willing to except with no hesitation. I am always looking for ways to improve and willing to learn all
that is needed to do so.
7-Eleven
131 Kernstown Commons
Winchester, VA 22601
Asst. Mgr
Handling everyday situations ranging from customer complaints to doing ordering, banking, and
scheduling.
10/08/2008-07/10/2014
Dalke’s Family Drive-in
5890 Valley Pike
Stephens City, VA 22665
Taking orders and doing food prep. It was a part-time job for extra cash. Love the atmosphere and the
customers.
05/05/2006-11/10/2010
Chick-fil-A
2230 S Pleasant Valley Road
Winchester, VA 22601
Shift Mgr.
Taking care of food prep, counting down tills, handling money for the cashiers, doing ordering and
checking in of merchandise.
05/20/2002-03/18/2007
National Wildlife Federation
Call Center
11100 Wildlife Center Drive
Reston, VA 20190
Associate for Inbound Calls
7.75-8.25
8/20/2004-12/01/2009
Taking inbound calls for customers orders and checking orders. Also inputting orders that were mailed in.
Trouble shooting any problems that come with orders or in bound calls or processing the orders.
Contact this candidate