Customer Service Sales

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COREY HOLMES

**** ***** ( SAINT LOUIS MO 63137 ( 314-***-**** (

**************@*****.***

enterprising, hard-working and a technically skilled applicant whose known

for accuracy, attention to detail and timeliness in managing within the

workplace. I've maintained proven success in initiating, promoting and

managing strong interpersonal relations as well as met company goals. I'm

able to deal courteously, professionally, and tactfully with the general

public in a variety of circumstances. I'm focused and dependable and able

to adapt effectively to challenging and emergency situations.

Key Skills

INNOVATIVE Excellent Customer Service

Adaptive Organizer

Manager Detailed Oriented

Mediator Teambuilding & Staff Supervision

Professional Experience

CITY GEAR (RETAIL STORE) - SAINT LOUIS MO

2013 - PRESENT

Store Manager

. Responsible for the overall supervision and management of the entire

store.

. Recruit and hire a diverse, customer service oriented sales team while

fostering a cohesive, team-oriented environment.

. Train, coach and develop both sales associates and management staff in

providing a "Best-In-Class" shopping experience and driving overall

sales results.

. Train entire staff on operational excellence and maintain an organized

and orderly work environment.

. Manage payroll through effective scheduling both to the needs of the

business, and to deter shrink.

. Train 3rd Keys and Assistants to understand how to merchandize and

incorporate new receipts into current floor-set.

City Gear (Retail store) - Saint Louis MO

2012-2013

Assistant Manager

. Leading a dynamic, customer service oriented team, creating a "best in

class" shopping experience for all City Gear customers.

. Consistently execute company merchandize directives including ad sets

and promotional changes.

. Achieving store sales goals.

. Compliance on all store operations procedures, including payroll and

shrink reduction.

. Cultivate open and constant communication with entire staff through

use of company tools.

Professional Experience (continued)

STEAK N SHAKE RESTAURANT - SAINT LOUIS MO

2007 -2012

Associate

. Maintains sanitation, health, and safety standards in all work areas.

. Verified orders for quality and quantity.

. Delivered excellent customer service with all customers.

. Serve orders to customers at windows, counters or tables while working

on several different orders simultaneously. .

. Cleaned, stocked, and restocked workstations and display cases.

STEAK N SHAKE RESTAURANT - Saint Louis MO

2003 - 2007

Third Shift Crew Leader

. Directed general restaurant operations, monitoring food quality and

staffing requirement, to ensure a positive dining experience for every

guest.

. Adhered to company and departmental policies and procedures and held

crew members accountable as well.

. Developed and maintained positive communication and teamwork with all

co-workers and supervisors

. Handled all service issues in an immediate and professional manner.

STEAK N SHAKE RESTAURANT - Saint Louis MO

1999-2002

Associate

. Maintained sanitation, health, and safety standards in work areas.

. Operate large-volume cooking equipment such as grills, deep-fat

fryers, or griddles.

. Verified that prepared food meets requirements for quality and

quantity.

. Knowledge of point-of-sale systems and cashier banking procedures.

Education

FLORISSANT VALLEY COMMUNITY COLLEGE 2002-2003

Lincoln University 2001-2002

Lindbergh High School Diploma 2001

6609 Hazen ( Saint Louis MO 63137 ( 314-***-**** (

**************@*****.***

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